Dispatch Supervisor

At Nairobi Central Hardware Ltd, our primary mission is to create opportunities for you and to enhance our communities. To achieve this, we deliver high-quality general hardware and safety-wear products used in construction, manufacturing, home improvement, plumbing, and agriculture. 

Key Responsibilities:

• Supervise Dispatch Operations: Oversee the day-to-day dispatch operations, ensuring timely and accurate deliveries of orders to customers.
• Team Management: Lead, motivate, and manage the dispatch team, including assigning tasks, monitoring performance, and ensuring a high level of efficiency and productivity.
• Inventory Management: Work closely with the warehouse team to monitor stock levels, coordinate the picking of products, and ensure orders are accurately packed and dispatched.
• Order Coordination: Liaise with the sales team to ensure that customer orders are prioritized and dispatched in accordance with agreed timelines.
• Quality Control: Conduct quality checks on all outgoing products to ensure they meet company standards and customer expectations.
• Documentation and Reporting: Maintain accurate dispatch records, generate daily reports, and track deliveries. Address any discrepancies or issues promptly.
• Customer Interaction: Address customer concerns related to deliveries and resolve any issues to ensure customer satisfaction.
• Safety and Compliance: Ensure compliance with safety regulations and company policies in the dispatch area to maintain a safe working environment.

Qualifications & Experience:

• Education: Diploma or degree in Supply Chain Management, Business Administration, or a related field.
• Experience: At least 3 years of experience in a similar role, preferably in a hardware or logistics environment.
• Leadership Skills: Proven ability to manage and lead a team effectively, with excellent organizational and interpersonal skills.
• Attention to Detail: Strong focus on accuracy and quality control in order processing and dispatch.
• Problem Solving: Ability to troubleshoot and resolve issues efficiently, ensuring minimal disruption to operations.
• Communication Skills: Excellent verbal and written communication skills.
• Technology Proficiency: Familiarity with inventory management systems and Microsoft Office Suite (Excel, Word, etc.).