Loan Officer

Loan Officer will be responsible for providing excellent customer service, evaluating client creditworthiness, driving loan portfolio growth, and maintaining a healthy credit portfolio. This role will also involve preparing and presenting reports to support decision-making processes.

Key Responsibilities:

Customer Engagement and Service:

• Provide high-quality customer service and actively engage with clients to build strong relationships.
• Address client inquiries and resolve complaints promptly and professionally.
• Educate clients on financial products and services to meet their needs.

Credit Evaluation and Risk Management:

• Assess client creditworthiness and analyze financial data to identify potential risks.
• Conduct credit appraisals and ensure compliance with company policies and regulatory standards.

Loan Portfolio Growth and Management:

• Drive loan portfolio growth through new customer acquisition, retention strategies, and cross-selling opportunities.
• Monitor loan repayments and follow up on delinquent accounts to minimize defaults.
• Ensure a healthy credit portfolio through effective loan administration and prudent risk management.

Reporting and Decision Support:

• Prepare and present detailed, accurate, and timely reports to support management decision-making.
• Provide data insights and analysis to identify trends and opportunities for growth.

Team Collaboration and Training:

• Collaborate with branch teams to achieve performance targets.
• Support staff training on customer service and credit management processes.

Operational and Compliance Duties:

• Ensure adherence to internal policies, regulatory requirements, and financial procedures.
• Maintain up-to-date client records and documentation for audits and compliance purposes.
• Participate in marketing and promotional activities to enhance brand visibility.

Qualifications and Requirements:

• Minimum grade of C (plain) in KCSE.
• Diploma in a business-related field.
• At least one year of experience working in a financial institution.
• Strong attention to detail.
• Proficient in communication, interpersonal, and report-writing skills.
• Good understanding of sales and marketing principles.

Key Competencies:

• Customer service orientation.
• Analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Excellent organizational and time-management abilities.

How to Apply

If you are up to the challenge and possess the necessary qualifications and experience; please send your CV only quoting the job title on the email subject (Loan Officer) to hr@fortresslenders.com before 18th December 2024