Food & Beverage Supervisor

At The Social House, we pride ourselves on being a melting pot where people come together to connect, celebrate, and create unforgettable experiences. Our approach is personable, informal, and a little off-beat, offering unique cuisines, unexpected events, unorthodox interiors, and uncommon people. We are looking for a passionate and experienced Food & Beverage Supervisor to join our team and help us deliver exceptional dining experiences.

Job Summary:
The Food & Beverage Supervisor will oversee the daily operations of our dining and beverage services, ensuring high-quality service, guest satisfaction, and efficient team performance. The ideal candidate will have a Diploma or Certificate in F&B Service or Hotel Management, at least 3 years of experience in a similar role at a 5-star hotel or high-end restaurant, and a strong commitment to delivering exceptional service.

Key Responsibilities:

Operational Management:

• Supervise and coordinate the daily operations of the food and beverage department.
• Ensure seamless service delivery in all dining areas, including restaurants, bars, and event spaces.
• Monitor inventory levels and manage stock control for food, beverages, and supplies.
• Ensure compliance with health, safety, and hygiene standards.

Guest Experience:

• Ensure a high level of guest satisfaction by delivering exceptional service and addressing any concerns promptly.
• Create a welcoming and engaging atmosphere that reflects The Social House’s unique brand and values.
• Handle guest feedback and implement improvements to enhance the dining experience.

Team Leadership:

• Train, mentor, and motivate food and beverage staff to deliver outstanding service.
• Schedule and assign duties to team members, ensuring adequate coverage at all times.
• Conduct performance evaluations and provide constructive feedback to team members.
• Foster a positive and collaborative work environment.

Financial Management:

• Assist in budgeting and cost control measures for the food and beverage department.
• Monitor financial performance, including revenue, expenses, and profitability.
• Utilize financial systems to track and analyze key performance metrics.

Event Coordination:

• Collaborate with the events team to plan and execute special events, private dining, and catering services.
• Ensure all events are delivered to the highest standards, reflecting The Social House’s unique style.

Innovation & Creativity:

• Contribute to the development of new menus, beverages, and dining concepts.
• Stay updated on industry trends and incorporate innovative ideas into operations.

Qualifications and Experience:

1. Diploma or Certificate in Food & Beverage Service or Hotel Management.
2. Minimum of 3 years of experience in a similar role at a 5-star hotel or high-end restaurant.
3. A relevant degree in Hospitality Management or a related field is an added advantage.
4. Knowledge of financial systems and experience in budgeting and cost control.
5. Strong leadership and management skills, including problem-solving, critical thinking, staff development, conflict resolution, and time management.
6. Excellent communication and interpersonal skills.
7. Commitment to high-level service and a positive attitude.