Debt Collector

Comfort Homes is a leading provider of affordable and quality housing solutions. We are committed to helping individuals and families achieve their dream of homeownership. As part of our mission, we are seeking a dedicated and experienced Debt Collector to join our team and contribute to our financial operations.

Job Summary:
The Debt Collector at Comfort Homes will be responsible for managing and recovering outstanding debts from clients. The ideal candidate will have excellent record-keeping and reporting skills, strong communication abilities, and a customer service-oriented approach. The role requires the ability to work under pressure, meet collection targets, and resolve issues efficiently.

Key Responsibilities:

• Contact clients with overdue accounts to negotiate payment plans and recover outstanding debts.
• Maintain accurate and up-to-date records of all collection activities and client interactions.
• Prepare and submit regular reports on collection progress and outstanding accounts.
• Provide excellent customer service while addressing client concerns and resolving disputes.
• Meet or exceed monthly collection targets and deadlines.
• Utilize computer applications to manage accounts, track payments, and generate reports.
• Collaborate with other departments to resolve client issues and improve collection processes.
• Stay updated on company policies, legal requirements, and industry best practices related to debt collection.

Requirements:

• Minimum age of 28 years.
• Proven experience in debt collection or a similar role.
• Strong record-keeping and reporting skills.
• Excellent verbal and written communication skills.
• Customer service-oriented with the ability to handle difficult conversations professionally.
• Ability to work under pressure and meet tight deadlines.
• Proficiency in computer applications (e.g., MS Office, accounting software).
• Strong problem-solving skills and attention to detail.
• Knowledge of relevant laws and regulations governing debt collection is a plus.

Personal Attributes:

• Self-motivated and results-driven.
• Empathetic and patient when dealing with clients.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.