Debt Collection Agent Interns

Mbuli Holdings Ltd boasts of highly qualified and experienced personnel in the field of credit management and thrives in engaging strategies that suit and adapt to the changing environment. When you do business with us, you are dealing with a company that puts your interest first.

Job Overview:

• We are looking for highly motivated Debt Collection Agent Interns to join our Collections team. This internship offers a great opportunity to gain hands-on experience in debt recovery, account activation, and customer negotiation within a professional and dynamic environment. Successful candidates will work closely with experienced collections agents, learning key skills in financial recovery and customer service.

Key Responsibilities:

• Assist in contacting clients with overdue accounts through calls, emails, and follow-ups.
• Support in negotiating repayment plans and settlements with customers.
• Learn and assist in skip tracing to locate hard-to-reach clients.
• Maintain and update customer records in the system.
• Assist in preparing reports on collections progress and settlements.
• Provide excellent customer service while maintaining professionalism in all interactions.

Requirements:

• Education: Diploma or Degree in Business, Finance, Accounting, Economics, or a related field (recent graduates or continuing students preferred).

Skills:

• Strong communication and negotiation skills.
• Good problem-solving abilities.
• Proficiency in MS Office (Excel, Word, Outlook).
• Ability to work in a fast-paced environment and meet deadlines.

Personal Attributes:

• High level of integrity and professionalism.
• Eagerness to learn and adapt.
• Team player with a results-driven mindset.

Benefits:

• Hands-on training in debt collection and financial recovery.
• Opportunity to gain valuable banking and collections industry experience.
• Possibility of future employment based on performance.
• A dynamic and supportive work environment.