Debt Collections Agent

The Debt Collections Agent at 4G Capital are responsible for managing delinquent customer portfolio and recover any overdue monies in line with 4G Capital policies.

Roles & Responsibilities

• Proactively manage and work on assigned accounts to ensure effective recovery of overdue payments.
• Consistently meet and exceed daily collection targets through efficient planning and execution.
• Conduct timely follow-ups on defaulted accounts to close them out.
• Investigate and resolve customer queries or complaints to maintain positive client relationships.
• Achieve and surpass monthly collection targets, contributing to the overall performance of the collections team.
• Perform regular field visits to recover debts, ensuring timely submission of detailed reports and actionable recovery plans.
• Collaborate with branch teams during field collection drives to optimize recoveries across all branches.
• Debt Portfolio Oversight: Work closely with units and the call center to efficiently manage and reduce the bad debt portfolio.
• Build and maintain strong relationships with local authorities and security officers to facilitate recovery efforts.
• Coordinate with the call center to act on escalated BFCs..
• Maintain accurate records of field activities, providing clear reports on progress, challenges, and recommended actions.
• Compliance and Ethical Practices: Adhere to all company policies and regulations during collections activities, ensuring ethical and lawful practices at all times.

Required skills for a Regional Manager

• Degree or diploma in a Business related course
• Previous debt collection experience is mandatory
• High communications & presentation skills
• Ability to handle confidential information
• Organizational skills with attention to detail
• Excellent time management skills and ability to multitask and prioritize work
• Attention to detail and problem-solving skills
• A Strong service ethos is essential
• A can do, proactive, energetic attitude towards your work and people is a must.
• A good self- manager,
• You need to be a strong team player, prepared to get your hands dirty
• A ‘make it happen’, positive, energetic attitude to your day-to-day work
• Enthusiasm to hit the highest standards
• A practical approach to issues and challenges
• A desire to make a difference everyday.
• Must be willing to relocate anywhere within the country
• Self-starter, problem solver and able to work under minimal supervision
• Integrity