Restaurant Supervisor

The Tamarind Group, renowned for its exceptional dining experiences and commitment to excellence, is seeking a dedicated and dynamic Restaurant Supervisor to join our team. As a Restaurant Supervisor, you will play a pivotal role in ensuring the smooth operation of our restaurant, delivering outstanding service, and maintaining the high standards that our guests have come to expect. If you are passionate about hospitality, possess strong leadership skills, and thrive in a fast-paced environment, we invite you to bring your expertise to our esteemed establishment and contribute to our legacy of culinary excellence.

Responsibilities:

• Control and maintain an inventory of all service equipment and accessories used in the restaurants in accordance with the established par levels.
• Responsible for maintaining standards in the restaurant by ensuring hygiene controls, housekeeping and procedures are followed.
• Conduct briefings on the special events, the specials on the menu, beverage specials, missing items and other occurrences of relevance.
• Assign tasks to the station waiters, waiters and busmen.
• Checks the cleanliness and condition of furniture, linen, cutlery, chinaware, glassware, condiments and other service accessories and takes appropriate corrective action where necessary.
• Checks the personal appearance and grooming of service staff at the beginning of each service session.
• Attends guests’ complaints and takes corrective action immediately and escalate where need be.
• Ensures maximum cleanliness of the back areas and public areas before, during and after service.
• Conduct training in all aspects of service techniques and operations.
• Ensures that meals are served and presented in accordance with our standards operating procedures.
• Ensures that procedures and controls set by management are followed and that there are no pilferages.
• Liaison with admin/reservation desk to ensure all details of bookings are covered.
• Enforces conformity to SOPS applicable to the restaurant.

Qualifications:

• A diploma or equivalent degree in hospitality or related field.
• At least 3 years of experience in service, with a minimum of 1 year in a supervisory or leadership role.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Ability to manage a team and resolve conflicts effectively.
• Ability to work in a fast-paced environment.
• Basic computer skills for reporting and inventory management. Excellent in customer service skills
• Keen eye to details