Alphonce Andrew Otieno Obonyo
About me
Dedicated and impact-driven Training and Operations Specialist with over 5 years of experience in training, coaching, operations, and sales management across the NGO, corporate, and education sectors. Skilled in developing effective training programs, mentoring teams, and improving performance. Enthusiastic about helping people grow, enhancing processes, and driving positive change. Strong communicator with a proven ability to engage stakeholders, simplify complex ideas, and create impactful learning experiences. Committed to continuous learning and making a meaningful impact.
Work Experience
Training Associate
Impact Water
June 3, 2024
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Present
Designed and delivered 50+ structured training programs, improving knowledge retention by 30% by incorporating digital tools (Kahoot), role plays, songs, slogans, short videos, scenario-based questions, engaging PowerPoint presentations and group discussions, ensuring interactive and engaging learning. Conducted over 50 interactive training sessions, engaging education directors, ministry of health officials, headteachers, teachers, and learners leading to an increase in engagement and practical application of skills by 40%, measured through post-training evaluations and feedback forms. Developed post-training evaluation frameworks using Google Forms, taroworks, survey CTO, field supervision reports, dashboards, and recorded notes from online meetings, leading to a 35% improvement in identifying and addressing training gaps. Facilitated regular online meetings with the help of Google Meet and fathom to discuss challenges and implement real-time solutions, reducing knowledge gaps by 25% and improving overall training outcomes. Provided one-on-one coaching to field agents, during field supervision visits across the 41 counties improving performance scores by 25% by tailoring training sessions based on individual assessment results and performance metrics. Partnered with 15+ key stakeholders to ensure training programs aligned with industry standards, leading to a 20% increase in the adoption of best practices across teams. Maintained standardised training documentation using Canvas, Kahoot and Google Drive, ensuring consistent knowledge transfer, which contributed to a 95% accuracy rate in field agents following established procedures.
Field Coordinator
Impact Water
November 14, 2022
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May 31, 2024
Trained and mentored over 400 field agents across 41 counties, achieving a 75% improvement in service delivery, by implementing a structured competency-building framework based on communication skills, problem-solving, decision-making, interpersonal skills, adaptability, knowledge competency and professionalism. Developed structured onboarding programs, reducing new hire ramp-up time by 40%, by integrating interactive training sessions, scenario-based learning, and mentorship programs. Led the distribution of 20,000+ water tanks, collaborating with county education offices to ensure 100% logistical efficiency and on-time delivery, leading to a 60% increase in adoption of safe water practices. Managed training schedules and ensured 100% compliance with project deadlines by implementing automated tracking systems such as Google Calendar, and training itinerary and matching training content with operational timelines. Used data-driven insights to tailor training interventions, improving field agents' competency scores by 35%, based on pre-and post-training evaluations and field performance assessments.
Operations and Sales Manager
Nuru Social Enterprises Limited (NGO)
March 15, 2021
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November 10, 2022
Developed and implemented training programs for 30+ sales and operations team members, increasing productivity by 20%, through a combination of hands-on workshops, performance tracking dashboards, and personalized coaching. Coached and mentored staff, leading to a 25% increase in revenue and operational efficiency, by aligning training content with market trends and optimizing customer engagement strategies. Implemented compliance monitoring systems by use of financial reconciliations, and standardised requisition forms, reducing operational errors by 15%, through real-time audits, regular team feedback, and process standardization. Strengthened relationships with key stakeholders, increasing customer retention rates by 30%, by introducing customer engagement training, collection of feedback from customers and anticipatory support strategies.
Operations Manager
First Fit Auto Care Ltd
March 9, 2020
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March 12, 2021
Developed and led staff training programs, improving service efficiency by 20%, through role-based training, workflow optimization, and customer service enhancement initiatives. Implemented process improvements, reducing operational costs by 10%, by introducing cost-effective inventory management and eliminating process inefficiencies. Introduced data tracking systems to improve inventory accuracy by 95%, ensuring better resource allocation and reduced waste.