Relationship Officers – Logbook Loans

Our client, a dynamic and growing fintech company specializing in logbook and business loans, is seeking results-driven and customer-focused Relationship Officers to join their team. The successful candidates will be responsible for loan sales, customer acquisition, relationship management, and collections in line with set KPIs.

Key Roles & Responsibilities:

1. Lending and Customer Acquisition:

• Drive the acquisition of new logbook and business loan customers.
• Conduct client onboarding and credit assessment in line with company policies.
• Build and maintain a profitable loan portfolio with minimal default rates.

2. Customer Relationship Management:

• Manage existing customer relationships, ensuring high levels of satisfaction and retention.
• Provide timely and efficient customer service in line with Service Level Agreements (SLAs).

3. Sales & Collection Strategy:

• Develop and implement sales and collection strategies to meet and exceed monthly KPIs and targets.
• Proactively identify opportunities to improve sales and collection processes.

4. Collections:

• Ensure timely follow-up and collection of outstanding loan repayments.
• Collaborate with the credit and recovery team to manage delinquent accounts.

Qualifications & Requirements:

• Diploma or Degree in Business Administration, Finance, Marketing, or a related field.
• Proven experience or strong skills in lending and collections—especially within the microfinance or fintech sector.
• Passionate, performance-driven, and self-motivated with a target-oriented mindset.
• Strong interpersonal, communication, and negotiation skills.
• Ability to work under pressure and manage multiple customer accounts effectively.