Sales and Reservations Coordinator

Midland Hotel is a well-established hospitality destination offering exceptional service, elegant accommodation, and versatile event spaces for both leisure and business travelers. We pride ourselves on delivering memorable guest experiences through professionalism, efficiency, and personalized attention.

Job Summary

The Sales and Reservations Coordinator will be responsible for managing room bookings and supporting sales activities. This role bridges the gap between the front office and the sales department, ensuring a smooth reservation process and actively promoting the hotel’s services to increase occupancy and revenue.

Key Responsibilities

• Handle and process all reservations accurately via phone, email, or online booking platforms.
• Confirm bookings and communicate relevant details with guests and internal departments.
• Maintain and update the reservation system to reflect current availability.
• Respond to guest inquiries, special requests, and complaints professionally and promptly.
• Coordinate with the sales team to support group bookings, corporate clients, and travel agencies.
• Prepare daily, weekly, and monthly reports on occupancy, sales leads, and reservation trends.
• Assist in developing and implementing sales promotions, packages, and marketing materials.
• Maintain up-to-date knowledge of hotel services, rates, and local attractions to assist guests and promote upselling.
• Ensure guest data confidentiality and compliance with internal and external policies.

Minimum Requirements

• Diploma in Hospitality Management, Sales & Marketing, or a related field.
• Minimum of 2 years’ experience in a reservations, sales, or front office role in the hospitality industry.
• Strong communication and customer service skills.
• Proficiency in hotel management systems (e.g., Opera, Protel, or similar).
• Excellent organizational and multitasking abilities.
• Sales-driven mindset with attention to detail and accuracy.