Telesales Agent

Nairobi Central Hardware Ltd is one of Kenya’s leading suppliers of high-quality tools and hardware, serving industries such as construction, home renovation, plumbing, and farming. With a vision to expand across East Africa, we are committed to providing durable solutions, unmatched value, and exceptional service to our customers.

About the role

We are looking for a highly driven and experienced Telesales Representative to join our growing sales team. The ideal candidate must have a proven track record in telesales, thrive in a fast-paced environment, and be passionate about exceeding targets. You will engage customers over the phone, promote our wide product range, and close sales while maintaining excellent customer relationships.

Key Responsibilities:

• Make high-volume outbound calls to existing and potential customers.
• Promote and sell company products by clearly explaining features and benefits.
• Understand customer needs through probing questions and tailor solutions accordingly.
• Accurately process orders and update customer information using Tally ERP.
• Handle customer queries and resolve complaints professionally.
• Meet and consistently exceed assigned sales targets and KPIs.
• Maintain organized records of calls, sales, and customer feedback.
• Collaborate with the wider sales team to achieve business growth objectives.

Qualifications and Skills:

• Diploma or degree in Business, Marketing, or a related field.
• Mandatory: Minimum 2 years proven experience as a Telesales Representative in a fast-paced sales environment.
• Strong proficiency in Tally ERP or any other CRM/sales management system.
• Excellent communication, negotiation, and customer service skills.
• Goal-oriented with a strong work ethic and a positive attitude.
• Ability to handle pressure, overcome objections, and remain resilient.
• Fast learner with the ability to grasp product knowledge quickly and effectively.