Tour Sales Officer

We are looking for a proactive and detail-oriented Tour Sales Officer to join our team. The Job holder will manage client interactions, ensure smooth bookings, and oversee safari experiences for our customers.

Key Responsibilities

• Communicate with clients through WhatsApp, email, and calls to manage inquiries, bookings, and payments and ensure a quick response time to client inquiries
• Prepare detailed itineraries and ensure all client requests and services are included.
• Create accurate invoices for confirmed bookings and follow up on timely payments
• Follow up with clients on safari to ensure satisfaction, promptly resolving any arising issues with accommodation or transport by coordinating with relevant departments.
• Consistently gather post-safari client feedback and handle any concerns.
• Ensure all changes in bookings or itineraries are clearly communicated to clients before and during their trips.
• Maintain a problem-free safari experience by resolving issues before they escalate to the office, ensuring a high level of client satisfaction.
• Contribute to the achievement of sales targets, measured weekly and monthly.
• Carry out additional responsibilities as assigned to meet company objectives.

Qualifications and Skills

• A Diploma or Degree in Tour Administration, Tour Consulting, Tourism Management, Hotel Management, or Hospitality.
• Proficiency in German or Spanish and any other foreign language is an added advantage.
• At least 2 years’ experience in the travel industry, particularly in reservations and/or hotel bookings/reservations.
• Strong communication and client management skills.
• Experience in sales or customer service, preferably in the travel or tourism sector. Ability to multitask and handle multiple client requests efficiently.
• Detail-oriented and able to meet deadlines.
• Ability to work flexible hours when necessary