Mercy Odinga
About me
HR Generalist with 6+ years of experience driving employee engagement, talent acquisition, and organizational development. Skilled in implementing HR policies, managing employee relations, and ensuring compliance with labor laws and company standards. Proven expertise in coordinating training programs, fostering inclusive work environments, and supporting management in achieving strategic business goals. Adept at using HRIS tools and data-driven strategies to optimize workforce performance and streamline HR operations. Dedicated to building strong teams and contributing to a productive, high-performing organization. Equipped with knowledge in Banqueting, Events Organization and Food and Beverage service.
Education
Ecotourism & Hospitality Management
Bachelor's degree
January 3, 2013
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December 16, 2016
Human Resource Management
Post Graduate Diploma
January 4, 2023
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May 13, 2025
Human Resource professionals course
Certification
January 6, 2025
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Present
Work Experience
Human Resource & Admin Officer
Retail Management Solutions
July 1, 2020
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October 31, 2023
• Recruitment Excellence: Successfully recruited and onboarded employees across four departments, contributing to high-performing teams and reducing turnover. Hired and trained 100 employees for the Agriculture Department within a tight deadline, meeting organizational needs effectively. • Leave Management Efficiency: Structured and implemented an annual leave schedule to manage 21,000+ leave days for 1,500+ employees, reducing balances within three months. • Record Organization: Developed a streamlined filing system for 1,500+ files across five departments, reducing document retrieval time by 90% and enhancing accessibility. • Employee Wellness Program: Introduced a wellness program that reduced absenteeism by 75% and increased employee satisfaction, benefiting over 1,500+ employees. • Payroll Accuracy: Managed payroll amendments monthly, ensuring timely and accurate updates, including changes to salaries, overtime, allowances, and benefits. • Training and Development: Coordinated OSHA training programs, ensuring employees understood occupational safety protocols and compliance requirements. • Performance Management Impact: Improved employee accountability and productivity by overseeing performance reviews and aligning goals for 1,500+ staff members. • Leadership and Supervision: Led a team of 6 HR staff, fostering collaboration and delivering results through effective guidance and support. • Disciplinary Management: Streamlined the disciplinary process in adherence to The Labour Laws of Kenya, ensuring fairness and legal compliance. • Enhanced Reporting: Produced detailed monthly reports on HR Metrics, supporting data-driven decision-making.
Senior HR Officer
The Manpower Company
November 1, 2023
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Present
• Successfully structured the company’s first-ever HR department, Policy development, systems and developed a comprehensive employee handbook to ensure operational efficiency. • Designed and implemented employee engagement programs including recognition programs that increased job satisfaction by 90% and reduced turnover rates. • KPI Structuring & Performance Management: Collaborate with department heads to define and implement Key Performance Indicators (KPIs), ensuring alignment with business objectives and improving employee accountability. Introduced a structured performance appraisal system that drives continuous improvement. • Employee Relations: Address and resolve employee concerns, conflicts, and grievances in a fair and timely manner. Promote a positive and inclusive work culture through effective communication and conflict resolution. • Strategic Advisory Role: Provide critical HR and operational guidance to the MD and CEO, contributing to strategic decision-making and fostering a high-performance organizational culture. • Talent Acquisition: Recruit and onboard a diverse and skilled workforce, filling key positions that support the company’s operations and expansion. • Compliance and Legal Frameworks: Ensure 100% compliance with Kenyan Labor Laws and workplace safety regulations, reducing organizational risk. • Training and Development: Organize targeted training programs that improve employee productivity by 80% and support long-term career growth. • HR Analytics: Establish key performance metrics for HR functions, enabling data-driven decisions to optimize workforce management. • HR Process Implementation: Develop and implement HR processes, including payroll, leave management, and employee record-keeping for 200+ employees, ensuring accuracy and efficiency. • Disciplinary Framework: Implement a clear disciplinary framework that promotes fairness and consistency, successfully resolving disciplinary cases while maintaining a positive work environment. • Data Analytics and Reporting: Maintain accurate HR records and utilize HRIS systems to generate reports for analysis and decision-making. Provide regular HR metrics and insights to senior management monthly.