Accounts Assistant/Collections Associate

The goal of this position is to enhance the efficiency of financial operations by ensuring that service charges are collected on time, maintaining accurate records, and reconciling accounts. This role plays a vital part in boosting the estate’s cash flow and ensuring that service charge obligations are met, which ultimately contributes to the overall financial well-being of the estate.

Key Responsibilities:

Service Charge Collection

• Reach out to residents regarding any outstanding service charges through phone calls, emails, and in-person visits.
• Keep an up-to-date debtor register and send out invoices and reminders promptly
• Establish and manage payment plans for residents who are behind, with the approval of the Estate Manager.

Accounting Support

• Record incoming payments in the accounting system and ensure they are allocated correctly.
• Help prepare monthly financial reports and perform bank reconciliations.
• Keep accurate files and documentation for all transactions.

Resident Engagement

• Respond courteously and promptly to residents’ questions about their statements and payment history.
• Promote community awareness about the importance of complying with service charge obligations.

Reporting

• Provide weekly collection reports to the Estate Manager.
• Identify and escalate any high-risk accounts as soon as possible.

Audit & Compliance

• Ensure that proper documentation is in place for audit trails and assist with both external and internal audit processes.
• Follow financial control procedures according to Centum RE standards.

KPI (Key Performance Indicators)

• Monthly Service Charge Collection – At least 90% of billed service charges collected each month
• Debtors Aged >90 Days – Reduction by at least 50% within 6 months
• Receipt Posting Accuracy – 100% accuracy in system postings
• Customer Response Timeliness – All queries responded to within 24 hours
• Payment Plan Compliance – At least 80% of agreed plans remain on track
• Audit Compliance – 100% of supporting documentation available

Minimum Qualifications & Experience:

• A Diploma or Degree in Finance, Accounting, or a related field (CPA finalist also accepted in lieu of degree)
• Completion of CPA Section II or higher.
• 1–3 years of experience in debt collection, accounts receivable, or cashier roles.
• Proficiency in MS Excel and accounting systems
• Great interpersonal and communication skills.

Preferred Attributes:

• Experience in real estate, property management, or working in gated communities.
• Familiarity with property billing systems and tracking collections.
• A professional, persistent, and customer-friendly attitude.

Remuneration & Benefits:

• A competitive salary that reflects your experience.
• An airtime allowance for collections.
• Medical coverage according to company policy.
• Bonus incentives for hitting collection targets.