Product Trainer

Our client is a fast-growing fintech company in Kenya, transforming financial services through innovative technology solutions. With rapid expansion and a commitment to financial inclusion, they are looking to strengthen their team with a dynamic Product Trainer who can bridge the gap between complex fintech products and users.

Job Summary:
As a Product Trainer, you will play a critical role in equipping internal teams, partners, and end-users with the knowledge and skills to effectively use our client’s products and services. The ideal candidate will have a deep understanding of the fintech ecosystem, excellent communication skills, and the ability to simplify technical information into engaging and easy-to-understand content.

Key Responsibilities:

• Develop and deliver product training programs for employees, partners, and clients across various channels (in-person, virtual, video, and e-learning).
• Work closely with product, sales, customer support, and marketing teams to understand new features, enhancements, and product updates.
• Translate technical product features into practical training content for non-technical audiences.
• Create training materials, manuals, guides, FAQs, and multimedia content tailored to various audiences.
• Facilitate onboarding sessions for new employees and partners to ensure strong product knowledge.
• Gather feedback from training sessions and continuously improve the delivery and relevance of training content.
• Stay current on fintech trends and integrate relevant market insights into training programs.
• Track training participation and measure effectiveness through assessments and feedback.

Qualifications and Experience:

• Bachelor’s degree in Business, Finance, Information Technology, Education, or a related field.
• Minimum of 3 years’ experience in product training, customer education, or a similar role, preferably in a fintech or technology-driven company.
• Strong understanding of the fintech landscape in Kenya, including digital lending, payments, and mobile banking.
• Proven ability to simplify technical or complex topics into digestible and engaging content.
• Excellent presentation, communication, and interpersonal skills.
• Experience with training tools, LMS platforms, and e-learning development is a plus.

Key Attributes:

• Passionate about education, technology, and financial empowerment.
• Self-starter with excellent organizational and time-management skills.
• Creative thinker with a user-focused mindset.
• Flexible and adaptable in a fast-paced, changing environment.