Lodge Manager – Luxury Safari Lodge (Uganda)

Our client, a reputable player in the luxury safari hospitality sector, is seeking a seasoned and visionary Lodge Manager to lead the operations of a high-end safari lodge. The successful candidate will be responsible for delivering exceptional guest experiences, elevating service standards, and driving strategic lodge performance while managing day-to-day operations with excellence.

KEY RESPONSIBILITIES

1. Guest Experience & Service Excellence

• Lead and maintain the lodge’s reputation for luxury service and immersive guest
• Personally engage with guests to ensure satisfaction and handle any feedback or special requests with utmost professionalism.
• Instill a strong service culture across all departments, ensuring consistent delivery of high-end

2. Team Leadership & People Development
   • Manage, motivate, and mentor staff to build a highly engaged and performance-driven
   • Champion training, SOP adherence, and continuous service improvement across
   • Foster a collaborative and respectful workplace aligned with the lodge’s values and service
3. Operational Management

• Oversee all departments (front office, housekeeping, food & beverage, maintenance, ) to ensure smooth daily operations.
• Coordinate lodge logistics including procurement, transport, guest activities, and site
• Implement and review operational systems and controls to ensure efficiency and

4. Strategic Planning & Business Development

• Drive the strategic growth of the lodge in line with the brand vision and guest
• Identify and implement initiatives to improve guest retention, occupancy rates, and revenue
• Build relationships with key stakeholders including tour operators, DMCs, and local

5. Financial Oversight

• Manage budgets, control costs, and ensure financial targets are
• Track KPIs including RevPAR, guest satisfaction, staff productivity, and
• Collaborate with finance teams to produce accurate reports and

6. Sustainability & Brand Standards

• Uphold the lodge’s environmental ethos through sustainable operations and community
• Ensure compliance with health, safety, and regulatory
• Champion the lodge’s brand image, style, and unique

QUALIFICATIONS & EXPERIENCE

1. Minimum of 8+ years in luxury lodge or boutique resort management, preferably in East
2. Proven track record in leading teams, improving guest satisfaction scores, and implementing high standards.
3. Strong people skills, guest-facing confidence, and the ability to inspire and manage multicultural teams
4. Solid financial and operational acumen, with the ability to manage budgets and optimize
5. Experience working with tour companies, DMCs, and international
6. A hospitality-related degree or diploma is highly
7. Knowledge of eco-tourism principles and sustainability practices is a