Collection Officer

Phoenix Capital is looking for collection officers to join their team.

Roles and Responsibilities

• Processing of loans for new and existing clients.
• Due diligence including background checks, checking authenticity of collaterals, search, IDs, Work place, premise/business visits, Logbooks, Titles, Receipts,
• Previous Lenders, CRB, IPRS.
• Provision of Account Statements.
• Maintenance of the income and expenditure file.
• Overall management including entries and records of new and existing clients on a daily basis.
• Conducting market research for development of new products.
• Preparation of daily reports as needed.
• Maintenance of organization database and software for security purposes.
• Coordinate disposal and sale of repossessed cars.
• Coordinate repair of all office vehicles, management and maintenance of the asset (Motor vehicles, Land, Laptops, Titles etc.) register.
• Plan and implement sales.
• Customer retention and development.
• Monitoring of new and existing portfolios.
• Management and monitoring of delinquency.
• Manage sales and marketing resources according to the agreed budget.
• Delivery on customer care services.
• Other tasks/projects as assigned.

Qualifications

• Must have at least 2 years past experience in collection/ the above role.
• Must have Strong communication and presentation skills
• Must have strong command of written and spoken English required
• Must have excellent organizational, planning, prioritizing and interpersonal skills required