Barista

The Boma Hotel is seeking a skilled and enthusiastic Barista to join our team, dedicated to delivering high-quality coffee and tea beverages and exceptional guest service. The Barista will be responsible for preparing and serving a variety of beverages, maintaining a clean and organized workspace, and providing guests with a memorable coffee experience. The ideal candidate is passionate about coffee, attentive to detail, and committed to creating a welcoming atmosphere.

Key Responsibilities:

1. Beverage Preparation:

   • Prepare and serve a wide range of coffee and tea beverages, including espresso, cappuccino, latte, and specialty drinks, following established recipes and guest preferences.
   • Ensure consistent quality, presentation, and taste in all beverages served.
   • Operate, clean, and maintain coffee-making equipment, including espresso machines and grinders.

2. Guest Interaction and Service:

   • Greet and interact with guests in a warm, friendly manner, creating a welcoming atmosphere.
   • Take guest orders, provide recommendations, and handle special requests with professionalism.
   • Ensure all guest inquiries and feedback are handled promptly and efficiently, aiming for complete guest satisfaction.

3. Workspace Cleanliness and Organization:

   • Maintain a clean and organized coffee station, keeping it stocked with necessary supplies throughout the day.
   • Follow hygiene and safety standards for food and beverage preparation and workstation cleanliness.
   • Regularly clean and sanitize work areas, utensils, and equipment to meet health and safety regulations.

4. Inventory and Stock Management:

   • Monitor stock levels for coffee, milk, syrups, and other ingredients, and restock as needed.
   • Assist in maintaining inventory control and inform management of any low stock items.
   • Minimize waste by accurately measuring ingredients and maintaining portion control.

5. Cash Handling and Reporting:

   • Process guest bills accurately, handling cash or credit transactions according to hotel procedures.
   • Ensure all sales are correctly recorded, and report any discrepancies to the supervisor.
   • Balance the cash register and complete necessary reports at the end of each shift.

6. Product Knowledge and Menu Promotion:

   • Stay informed about the coffee menu, including seasonal specials and new items, and promote these to guests.
   • Educate guests on different coffee options, origins, and brewing methods, enhancing their coffee experience.
   • Participate in training sessions to improve coffee knowledge, skills, and service techniques.

7. Team Collaboration:

   • Work closely with other team members to ensure smooth service and assist in peak hours when needed.
   • Communicate effectively with kitchen and service staff to ensure guest orders are fulfilled efficiently.
   • Support colleagues in maintaining a positive work environment.

Qualifications and Requirements:

• Certificate in Food and Beverage, Hospitality, or related field preferred.
• Prior experience as a Barista in a high-quality café, hotel, or restaurant setting.
• Excellent knowledge of coffee preparation techniques, espresso machine operation, and drink presentation.
• Strong customer service skills, with a positive and engaging personality.
• Ability to multitask, work under pressure, and maintain attention to detail in a fast-paced environment.
• Familiarity with POS systems and basic cash handling skills.

How to Apply:

Send your CV to careers@theboma.co.ke and a copy to jobs@bestlinks.co.ke with the subject line: Barista.