Customer Service Representative at Getthrivin

Getthrivin is seeking a motivated and customer-focused Customer Service Representative to provide exceptional support to our clients. The ideal candidate will possess strong communication skills, a solid understanding of customer service principles, and a passion for problem-solving. Basic computer literacy, a typing speed of at least 40 WPM, and experience with CRM tools are essential for this role.

Key Responsibilities

1. Customer Support:

   • Handle customer inquiries via phone, email, chat, and other communication channels.
   • Resolve complaints, provide solutions, and ensure customer satisfaction.

2. CRM Management:

   • Utilize Customer Relationship Management (CRM) software to track and manage customer interactions.
   • Update customer records and maintain accurate data entry in the system.

3. Problem Resolution:

   • Identify customer issues and troubleshoot effectively to ensure timely resolution.
   • Escalate complex issues to the appropriate departments when necessary.

4. Documentation:

   • Document customer interactions and resolutions accurately.
   • Prepare reports on customer trends and recurring issues.

5. Product Knowledge:

   • Maintain an in-depth understanding of Getthrivin’s products and services to offer informed assistance.
   • Provide customers with guidance on product features and usage.

6. Process Adherence:

   • Follow company procedures and policies to ensure consistent service delivery.
   • Meet performance metrics, including response time and customer satisfaction ratings.

Qualifications and Requirements

• Education: Diploma or degree in a related field (e.g., Business, Communication, or Customer Service).
• Technical Skills:
  • Proficiency in basic computer applications (MS Office Suite or similar).
  • Typing speed of 40 words per minute or higher.
  • Knowledge and experience with CRM tools (e.g., Salesforce, HubSpot, Zoho).
• Experience: Previous customer service experience is an advantage.
• Soft Skills:
  • Strong verbal and written communication skills.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Problem-solving mindset and attention to detail.