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Vivian Gichimu

Sales Manager
Ksh.150,000/month

About me

I am a results-driven professional with five years of experience in B2B sales, business development, and customer relationship management. My expertise lies in identifying and pursuing business opportunities, cultivating strong client relationships, and driving revenue growth. Proficient in leveraging tools such as Zendesk and Zoho CRM, I streamline workflows, enhance lead conversion, and provide actionable insights to optimize sales strategies.

Throughout my career, I have consistently delivered results by developing go-to-market strategies, securing strategic partnerships, and aligning solutions with client needs. My ability to collaborate with cross-functional teams and adapt to dynamic environments has enabled me to increase customer retention, exceed sales targets, and achieve business objectives.

With a passion for sustainable innovation, I am committed to contributing to organizational growth by combining strategic insight with effective execution to expand market reach and deliver impactful solutions.

Education

Strategic Management
Masters September 2, 2019 - Present
Counseling Psychology
Bachelor's Degree January 3, 2011 - January 24, 2025

Work Experience

Sales Manager
Pillow Enterprise Inc February 3, 2025 - February 3, 2025 • Successfully recruited and trained a high-performing sales team, achieving monthly sales and enrollment targets. • Developed and implemented data-driven sales strategies, improving lead conversion rates. • Enhanced customer retention and agent performance by streamlining onboarding and sales processes. • Analyzed sales data to drive strategic decision-making and optimize operational efficiency.
Corporate Relationship Officer
AA Kenya PLC August 7, 2023 - August 7, 2024 • Developed and launched a health insurance referral program, increasing access to healthcare for low-income earners by 20%. • Successfully onboarded five additional insurance companies, boosting revenue and corporate partnerships. • Spearheaded training initiatives for branch managers and corporate clients, enhancing product knowledge and customer service efficiency. • Strengthened client relationships through tailored solutions and proactive communication, leading to higher client satisfaction and retention.
Operations- Collectons
Solv Kenya November 1, 2022 - January 6, 2023 • Managed collections and resolved account issues for high-priority clients, improving retention and adherence to bank policies. • Negotiated suitable payment plans, reducing overdue accounts while maintaining positive client relationships. • Collaborated with internal teams to streamline debt recovery processes, increasing efficiency and recovery rates.
Junior Sales Associate
Solv Kenya October 3, 2022 - October 31, 2022 • Promoted Solv financial products to corporate clients, including Diageo and BAT, leading to higher adoption rates. • Developed tailored sales strategies, improving client trust and product uptake. • Strengthened client relationships through proactive financial guidance and problem-solving
Consultant
Youville Counseling Centre February 3, 2020 - September 23, 2022 • Provided individualized therapy and mental health support, leading to measurable patient improvements. • Developed and modified treatment plans based on patient progress, improving therapy effectiveness. • Recommended enhancements to counseling techniques, improving service delivery and patient outcomes.
Relationship Officer
4G Capital November 6, 2017 - January 6, 2020 • Spearheaded a partnership credit program, leading to an increase in loan disbursement and client engagement. • Retained key corporate partners, including EABL and Procter & Gamble, by optimizing relationship management strategies. • Trained sales representatives and leveraged CRM tools, enhancing data-driven decision-making and service delivery. • Improved collections efficiency and streamlined reporting, ensuring effective credit risk management.

Skills

Communication Skills Customer Support
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