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Esther Awuor

Esther Awuor

Virtual Assistant
Nairobi
Ksh.80,000/month

About me

I am a dedicated administrative assistant with over 15years of experience managing large and small offices. I have a passion for making people’s lives easier. I take initiative. I am meticulous in planning, a sucker for processes with an annoyingly keen eye for detail. I am good at setting up standards and ensuring they are adhered to. I strongly believe that I am an asset. I have worked with numerous branches, including human resource & accounting, which allows me to facilitate an efficient workflow and improve communications between multiple departments. Expert-level proficiency with Microsoft Office. Senior executives consistently rely on me to maintain schedules, oversee meetings, and improve customer relations. I have excellent written and verbal communications skills, including dealing with customer complaints. Experience in planning, coordinating, and facilitating physical meetings and remote video conferences. Extremely organized and attentive to detail. Comfortable performing variety roles, including payroll support, front desk reception, personal assistant, and organizational point of contact. I am good at problem-solving and critical thinking. I pride myself in having the ability to use sound judgment, work alone and at the same time be a team player. I am highly organized person and can plan tasks effectively in order to make sure they are successful. I am a fast learner and always ready/open to learn. I take challenges as learning steps and embrace them as they come.

Education

International Computer Driving License- Module I
Advanced Computer Applications February 4, 2013 - December 31, 2014 This program covers information and communication technology (ICT), using the computer and managing files, word processing; spreadsheets; using a database; presentations; web browsing, and communication.

Work Experience

Virtual / Personal Assistant - Freelance
Self employed December 2, 2013 - Present • Typing and proof reading of documents • Booking of hotels, cabs, flights over the phone • Payment of utility bills (phone credit, water, electricity) • Household shopping as required & instructed • Driving under supervision • In charge of acquisition and timely renewal of relevant motor vehicle documents for a company’s fleet through NTSA i.e., TLB licenses, inspection report, speed governor certificates, insurance covers etc. • In charge of organizing of private hires.
Administrative & Personal Assistant - Apprenticeship
City Clock (K) Limited April 1, 2021 - December 31, 2021 • Answer and direct phone calls • Organize and schedule meetings and appointments • Maintain contact lists • Produce and distribute correspondence memos, letters, faxes and forms • Assist in the preparation of regularly scheduled reports • Develop and maintain a filing system • Order office supplies • Book travel arrangements • Submit and reconcile expense reports • Provide general support to visitors • Provide information by answering questions and requests • Take dictation • Research and creates presentations • Generate reports • Handle multiple projects • Prepare and monitor invoices • Develop administrative staff by providing information, educational opportunities and experiential growth opportunities • Ensure operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques • Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies • Contribute to team effort by accomplishing related results as needed • Carry out administrative duties such as filing, typing, copying, binding, scanning etc. • Organize travel arrangements for senior managers • Write letters and emails on behalf of other office staff • Book conference calls, rooms, taxis, couriers, hotels etc. • Cover the reception desk when required • Maintain computer and manual filing systems • Handle sensitive information in a confidential manner • Take accurate minutes of meetings • Coordinate office procedures • Reply to email, telephone or face to face enquiries
Personal Assistant
Easycoach Limited November 1, 2016 - February 28, 2018 • Email correspondence, drafting letters, proof-reading documents, dictation, handling out-going & receiving calls • Booking of hotels, taxis, flights over the phone • Managing day-to-day diaries, organizing meetings & appointments • Controlling access to the managing director & general manager • In charge of drafting quotation for private hires, invoicing, receiving payments on behalf of the company & making follow-up of payments • In charge of acquisition and timely renewal of relevant motor vehicle documents for a company’s fleet through NTSA i.e., tlb licenses, inspection report, speed governor certificates, insurance covers etc.
Bookkeeper / Office Assistant
Karengata Property Managers December 3, 2012 - November 1, 2013 • Follow-up and collection of outstanding debts in liaison with management. • Performance of secretarial duties such as filing, type setting, clerical tasks, printing, scanning, handling correspondence and control of stationery and consumables. • Carrying out reception duties including receiving and making of calls, receiving clients / visitors, attending to customers’ inquiries, taking and directing messages as well as handling customers’ complaints if any.

Skills

Communication Skills Customer Support Documentation Multi-Skilled
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