Laura Obiero
Technical Writer
About me
I am a dedicated and results-driven professional with a solid background in Business Management, specializing in purchasing and supplies. I am adaptable to diverse organizational cultures and I am committed to continuous personal and professional development. I am also motivated by challenges and I possess a strong willingness to acquire new skills, which I believe enhances organizational success.
Education
Degree
Bachelors
August 1, 2014
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August 2018
Completed my Bachelors Degree in Business Management, Purchasing and supplies option, at the University of Eldoret. I gained effective research, innovation, analytical, and critical thinking skills.
Computer Packages
Certificate
January 6, 2014
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July 6, 2014
Learned about computer applications. I gained proficiency in packages including Microsoft word, powerpoint, and excel.
KCPE
High School
2010
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2013
Work Experience
Customer Service Officer
Eclof Kenya
2021
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2023
Handled customer inquiries, complaints, and billing questions through phone, email, and in-person interactions, and payment extension/service requests. Calmed angry callers, repaired trust with clients, located resources for problem resolution when necessary, and designed best-option solutions depending on the situation. Collaborated with cross-functional teams to resolve complex issues, escalating cases when necessary to ensure timely resolution. Maintained accurate customer records in the company's database, ensuring data integrity and confidentiality. Contributed to the development of customer service protocols and training materials, improving team efficiency and service quality. Consistently achieved and exceeded key performance indicators (KPIs) for response time, resolution rate, and customer satisfaction.
Inventory Manager
Uasin Gishu County Government
2017
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2017
Gained hands-on experience with the Procurement and Asset Disposal Act 2015, enhancing my understanding of procurement processes and regulations. Assisted in the management of store inventory, including receiving, inspecting, and documenting incoming goods. Supported office management activities, such as filing, data entry, and maintaining organized records. Learned the procedures for issuing goods from the store, including the preparation of relevant documentation. Participated in stock control and inventory management, contributing to the accurate tracking of supplies and materials.