Accounts Collection Manager

The HSBS Group is a professional international consultancy firm with a combined 45 years of experience in entrepreneurship, management, teaching, and business start-ups. Our team works with organizations and individuals to provide practical, results-driven solutions to modern business challenges and opportunities.

Position Summary:
We are seeking a highly motivated and persistent Accounts Collection Manager to join our Nairobi office. The ideal candidate is a skilled negotiator who excels at skip tracing with minimal information (e.g., National ID only). This role requires a proactive approach to contacting debtors, managing field visits, and enforcing payment timelines.

Key Responsibilities:

• Debtor Contact & Recovery: Initiate outbound calls to debtors and their referees to secure payments and obtain new leads on customer or collateral locations.

• Skip Tracing: Utilize internet databases, phone tools, and public records to locate customers with minimal identifying information (e.g., National ID).

• Field Coordination: Plan and execute field visits when necessary to verify addresses and contact hard-to-reach debtors.

• Legal Documentation: Prepare and send formal demand letters to debtors while ensuring compliance with relevant debt collection legislations.

• Reporting: Regularly communicate with management to provide detailed updates on account statuses, collection progress, and recommend strategic changes when needed.

• Negotiation: Maintain frequent, professional verbal contact with debtors, references, relatives, and associates to ensure payments are made without further delay.

• Time Management: Strictly adhere to recovery timelines and ensure all collection activities are documented efficiently.

Minimum Qualifications:

• Education: Certificate, Diploma, or Degree in Business, Accounting, Finance, or a related field.

• Experience: Past debt collection experience is a definite added advantage.

• Skills:

  • Strong negotiation and communication skills.

  • Proven ability to skip trace successfully with minimal data.

  • Good organizational and time management skills (ability to multi-task efficiently).

  • Professionalism and business savvy, even under pressure.

  • Knowledge of debt collection legislation (added advantage).