Cashier

On behalf of our client, we are looking for a Hotel Cashier to accurately and efficiently receive and process customer payments, issue receipts, maintain proper cash and transaction records, and ensure that all sales are fully accounted for. The Cashier plays a critical control role in ensuring that every food and beverage transaction is properly recorded, paid for and reconciled.

Responsibilities

• Receive and process cash, M-Pesa, card and other approved customer payments.
• Issue accurate receipts for all transactions.
• Maintain proper custody of cash and ensure that cash is not left unattended.
• Verify all cash received and provide correct change to customers.
• Ensure that all payments are accurately entered into the Point-of-Sale (POS) system or approved sales recording system.
• Identify and report counterfeit, suspicious or irregular payments.
• Accurately capture customer orders and ensure that the correct items and quantities are entered into the system.
• Confirm prices before processing transactions.
• Ensure that cancelled, voided or amended transactions are properly authorized and documented.
• Maintain proper control of duplicate, cancelled and amended receipts.
• Reconcile cash, M-Pesa, card and other payment collections against system records at the end of each shift.
• Immediately report shortages, overages, discrepancies or unexplained transactions to management.
• Prepare and submit required cashiering reports and handover records.
• Ensure that all sales transactions are accounted for before closing the shift.
• Follow all hotel procedures relating to cash handling and sales transactions.
• Never process unauthorized discounts, refunds, voids or complimentary items.
• Ensure that personal transactions are not mixed with hotel collections.
• Maintain confidentiality of hotel financial and customer information.
• Immediately escalate suspected fraud, theft, collusion or deliberate manipulation of transactions.

Skills & Requirements

• Certificate/Diploma in Accounting, Finance, or related field.
• At least CPA III
• Previous cashiering experience, preferably in a hotel, restaurant or high-volume food service environment.
• Experience using POS systems is an advantage.
• Strong numerical and record-keeping skills.
• Strong personality and integrity.
• High level of honesty and accountability.
• Accuracy and attention to detail.
• Ability to remain calm and firm under pressure.
• Ability to follow procedures without being easily influenced.
• Good numerical and analytical skills.
• Reliability and punctuality.
• Professional customer service skills.
• Ability to work effectively in a busy hotel environment