Collection Supervisor Logbook Loans

Mananchi Credit is a trusted and fast-growing microfinance institution committed to providing accessible and innovative financial solutions to individuals and businesses in Kenya. Our Logbook Loan product is a key offering that empowers clients to access funding quickly and conveniently using their vehicles as collateral. We are driven by integrity, customer focus, and operational efficiency in delivering exceptional financial services.

Job Summary
We are seeking a highly motivated and results-driven Collections Supervisor – Logbook to lead and coordinate collection efforts on our logbook loan portfolio. The ideal candidate will oversee the day-to-day operations of the collections team, develop and implement effective recovery strategies, ensure compliance with policies, and maintain a positive relationship with clients.

Key Responsibilities

• Develop and implement effective collections and recovery strategies for the logbook loan portfolio
• Supervise, train, and support the collections team to meet daily, weekly, and monthly collection targets
• Monitor team performance and provide regular feedback, coaching, and performance evaluations
• Review and analyze the loan book to identify and mitigate portfolio risks
• Ensure timely and efficient follow-up on delinquent accounts through calls, field visits, and repossession coordination where necessary
• Maintain accurate records of all collection activities, payment arrangements, and client communications
• Engage with clients to negotiate payment plans and resolve disputes in a professional manner
• Ensure compliance with internal policies, legal regulations, and industry best practices during collection and recovery processes
• Generate reports on collection performance, portfolio status, and recovery trends for management review
• Liaise with other departments such as Legal, Risk, and Sales to resolve client account issues and support recovery efforts

Qualifications and Experience

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field
• Minimum of 3 years’ experience in credit collection or debt recovery, preferably in logbook or secured lending
• Proven experience in team supervision or leadership roles
• Strong understanding of credit management, debt recovery procedures, and legal processes
• Proficiency in Microsoft Office and experience with loan management or CRM systems
• Excellent negotiation, communication, and interpersonal skills
• High level of integrity, accountability, and attention to detail
• Ability to work under pressure and meet collection targets

Personal Attributes

• Strong leadership and motivational skills
• Analytical and solution-oriented approach
• Customer-focused mindset with the ability to manage sensitive conversations
• Self-driven, dependable, and results-oriented
• Excellent time management and organizational skills