Collections Manager at Solv Kenya

Solv Kenya is business to business marketplace, dedicated to delivering financial solutions and exceptional values to MSMEs.

We are committed to driving growth and excellence in everything we do. We are looking for a dynamic and results-oriented Commercial Lead to join our team

Role Overview
The Collections Manager is responsible for overseeing and managing all aspects of our collections and debt recovery processes. The role holder plays a pivotal role in safeguarding SOLV’s financial interests by ensuring efficient and effective debt recovery strategies while maintaining positive customer relationships. In addition, the individual provides overall leadership over the identification, measurement, monitoring and control over the risks undertaken by the SOLV and ensure Compliance with all regulatory requirements.

Job Summary
Prepare and implement Collections and Debt Management strategies and plans to turn around Non-Performing Loans in SOLV based on Strong negotiations and restructurings. These strategies and plans should clearly delineate the objectives and goals of the department in line with the existing organizations wide strategic goals on NPL’s.

Key Responsibilities

• Manage Credit Reference Bureau End to End Process, Issuing and filing of Pre and Post listing notices.
• Prepare annual or Interim Action Plans for administration of non-performing loans managed by the debt management department.
• Exercise Delegated Authority discretion relating to Management of Delinquent and Non-Performing Loans.
• Proactively manage the Non-performing loan portfolio by employing a variety of intensive Remedial management and loan work-out techniques to improve credit quality, maximize recoveries and or reduce provisions and ultimate losses and costs to the SOLV.
• Efficient Team Management. Manage, mentor, motivate and coach Collections and Debt Management staff to ensure continuous achievement of set objectives.
• Ensure proper documentation of all follow up strategies adopted and agreed with debtors ensuring continuous monitoring and tracking.
• Work closely with Business Units providing feedback pointing out red flags and weaknesses as well as providing prompt and clear strategies to the weaknesses to reduce or eliminate cases of default..
• Customer Service Management by assisting customers retain their credit relation by encouraging debt redemption and settlement.
• Performance Management: Monitor key performance indicators (KPIs) related to collections and debt recovery activities. Prepare regular reports and presentations for senior management, highlighting performance trends, challenges, and opportunities.
• Ensure effective and efficient Key Stakeholder Management such as financial institutions and Management Team
• Adherence to Money Laundering and Fraud Prevention Procedures by identifying suspicious activities and reporting to respective Fraud/Money Laundering Prevention Unit.Coordinate accurate compilation and timely submission of periodic reports by Collections to SOLV’s Senior Management, Board of Directors, Financial Institutions and external rating agencies
• Coordinate accurate compilation and timely submission of periodic reports by Collections to SOLV’s Senior Management, Board of Directors, Financial Institutions and external rating agencies
  
  

Requirements

• Bachelor’s degree in finance, accounting, or a related field.
• 3-5 years of experience in collections management, preferably in the fintech industry.
• Strong knowledge of collection laws and regulations.
• Excellent analytical and problem-solving skills.
• Outstanding leadership and managerial skills.
• Proficiency in accounting software and MS Excel.
• Strong verbal and written communication skills.
• Ability to work under pressure and meet strict deadlines.