Collections Officer

Are you a proactive and detail-oriented professional with a knack for client engagement and debt recovery? Baron Capital Limited is seeking a Collections Officer to join our team and ensure effective management of overdue accounts while maintaining positive client relationships.

Key Responsibilities:

1. Loan Recovery:

   • Conduct follow-ups with clients on overdue loans via calls, messages, and field visits.
   • Negotiate payment plans that align with clients' financial situations.

2. Record Keeping:

   • Maintain accurate and updated records of loan repayments, collections progress, and client interactions.
   • Monitor client accounts for discrepancies and take appropriate follow-up actions.

3. Client Engagement:

   • Address client concerns and offer tailored solutions for repayment.
   • Assist clients in understanding how to manage their finances and maintain good credit standing.

4. Reporting and Escalation:

   • Provide regular updates on collection status and recovery performance to management.
   • Escalate unresolved issues promptly and suggest actionable solutions.

5. Strategy and Compliance:

   • Develop and implement strategies to minimize outstanding debts and improve recovery rates.
   • Ensure compliance with legal regulations and company policies during all collection activities.

Requirements:

• Education and Experience:

  • Prior experience in collections or customer service is advantageous.

• Skills and Competencies:

  • Strong communication and negotiation skills.
  • Ability to work independently and manage multiple accounts.
  • Positive attitude and problem-solving mindset.