Collections Officers

Newark Frontiers is seeking a diligent and results-driven Collections Officer to join our credit management team. The successful candidate will be responsible for following up on overdue accounts, negotiating repayment plans, maintaining accurate collection records, and collaborating with loan officers to mitigate credit risk. This is a field and office-based role that requires strong communication and negotiation skills.

Key Responsibilities

• Follow up with clients on overdue accounts via phone calls, emails, and field visits.
• Negotiate viable repayment plans that align with company policies and client ability.
• Maintain up-to-date and accurate collection records and client interactions.
• Identify and escalate high-risk accounts to credit or loan officers for timely intervention.
• Prepare and submit regular recovery reports and portfolio status updates.
• Visit clients in the field as needed to resolve account issues and reinforce repayment agreements.
• Ensure compliance with debt recovery regulations and company credit policies.
• Build and maintain positive relationships with clients to encourage prompt repayment.

Qualifications & Skills

• Diploma in Credit Management, Business Administration, Finance, or a related field.
• Minimum 1 year of experience in debt collection, credit control, or recovery operations.
• Strong negotiation, communication, and conflict resolution abilities.
• High level of integrity, professionalism, and discretion.
• Proficiency in Microsoft Office (Excel, Word) and basic financial systems.
• Willingness to travel and conduct field recovery when necessary.
• Ability to work under pressure and meet collection targets.