Credit Control Officer

The Credit Control Officer will be responsible for managing the hospital’s accounts receivable, ensuring timely collection of outstanding debts from patients, insurance companies, and corporate clients. The role involves accurate billing, proactive follow-ups, and adherence to financial policies to maintain cash flow and minimize bad debt.

Key Responsibilities:

1. Debt Management:

   • Monitor and recover outstanding payments from patients, insurers, and corporate accounts.

   • Implement effective follow-up procedures (calls, emails, statements) to ensure timely collections.

2. Billing & Reconciliation:

   • Verify and process invoices, ensuring accuracy in billing for services rendered.

   • Reconcile accounts with insurance providers and resolve discrepancies.

3. Compliance & Reporting:

   • Ensure compliance with healthcare finance regulations and internal policies.

   • Prepare weekly/monthly reports on debt status, collections, and aging analysis.

4. Customer Service:

   • Address patient and client queries regarding billing and payments professionally.

   • Liaise with clinical and administrative teams to resolve billing disputes.

5. Process Improvement:

   • Identify inefficiencies in credit control processes and recommend solutions.

Qualifications & Experience

• Education: Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• Experience: Minimum 2 years in credit control, preferably in a hospital or healthcare setting.
• Technical Skills: Proficiency in accounting software (e.g., SAP, QuickBooks) and Excel.
• Industry Knowledge: Understanding of medical billing, insurance claims (NHIF, private insurers), and healthcare financial practices.

Key Competencies

• Financial Acumen: Strong analytical skills to assess credit risk and manage receivables.
• Attention to Detail: Accuracy in billing, reconciliation, and documentation.
• Communication: Excellent interpersonal skills for client/patient interactions.
• Ethical Conduct: Maintain confidentiality of patient financial records.
• Problem-Solving: Ability to resolve billing disputes and negotiate payment plans.