Credit Controller

Healthpact Hospital is seeking to recruit a proactive and detail-oriented Credit Controller to serve as the Head of Revenue Cycle Management. This role is central to the hospital’s financial performance, overseeing billing, claims processing, debt collection, and revenue integrity across the hospital.

Healthpact Hospital Isiolo is a modern level 4 SHA accredited, patient-centered facility committed to delivering quality, affordable, and accessible healthcare to the Isiolo community and beyond, with monthly visits of above 4,000 patients. With a strong focus on innovation, compassionate care, and clinical excellence, we are setting new standards for healthcare delivery in the region.

• Location: Healthpact Hospital – Isiolo Town
• Reports To: Hospital Accountant
• Application Deadline: 10 June 2025

Key Responsibilities:

• Supervise all patient billing and receipting processes across inpatient, outpatient, and emergency departments.
• Oversee SHA (Social Health Authority), private insurance, and corporate claims: verification, submission, tracking, reconciliation, and follow-up.
• Manage aged debts and ensure structured recovery of outstanding balances.
• Prepare and analyze daily, weekly, and monthly aged debt and revenue collection reports.
• Ensure accuracy and completeness of claims documentation and support documents to minimize claim rejections or delays.
• Track and reconcile daily revenue collections against system data and actual bank/cash records.
• Identify, report, and help mitigate revenue leakages across all hospital billing points.
• Coordinate with clinical, records, and front office teams to ensure correct patient categorization and billing setup.
• Provide leadership to the credit and billing team: assign duties, monitor performance, and provide training.
• Maintain updated insurer and corporate client contracts, ensuring full compliance with agreed billing terms.
• Address billing-related inquiries from patients, clients, and insurers professionally and promptly.
• Support both internal audits and insurer claim reviews by providing accurate records and documentation.
• Conduct periodic reconciliations with creditors to ensure accurate records of payables and receivables.

Minimum Qualifications and Requirements:

1. Diploma in Clinical Medicine or Nursing or clinical field with at least 3 years’ experience in hospital claims, billing, or credit control experience
2. OR Bachelor’s Degree or Diploma in a business-related course such as:
   • Business Administration
   • Bachelor of Commerce (Finance or Accounting)
   • Healthcare Management
3. Minimum of 3 years' experience in billing, claims processing, or revenue cycle functions within a busy hospital.
4. Practical knowledge of SHA and private insurance claims workflows, coding, and billing systems.
5. Proficiency in hospital information systems and Microsoft Excel.
6. Strong communication, negotiation, and analytical skills.
7. High level of integrity, accuracy, and keen attention to detail.
8. Ability to work under pressure and meet strict deadlines.

Why Join Us? Healthpact Hospital is committed to healthcare excellence and financial transparency. Join our dynamic team and contribute to transforming service delivery in Isiolo County.