Customer Relations Officer

Ayaz Properties Limited is looking for a results-driven Customer Relations Officer to join our team and take ownership of client relationships and account collections.

What You’ll Do:

• Build and maintain strong relationships with clients.
• Drive timely collection of outstanding client balances.
• Conduct daily follow-ups on due and overdue accounts.
• Handle and resolve client queries and complaints professionally.
• Follow up on payment commitments and client documentation.
• Maintain accurate and up-to-date client records.
• Work closely with Sales, Finance, Legal and Management to resolve client matters.
• Prepare regular client and collection performance reports.
• Support client retention, referrals and repeat business.

What We’re Looking For:

• Diploma/Degree in Business Administration, Sales, Marketing, Customer Relations, Real Estate or a related field.
• Experience in real estate, customer relations and collections is an added advantage.
• Excellent communication, negotiation and follow-up skills.
• Strong customer service and relationship-management skills.
• Results-oriented, organised and able to meet collection targets.
• Professional, confident and persistent in handling clients and overdue accounts.