Debt Collection Officer

We are seeking a proactive and detail-oriented Debt Collection Officer to join our growing team. The successful candidate will play a critical role in managing outstanding debts and ensuring timely recovery while upholding strong client relationships. This position is ideal for individuals with a background in business and a passion for finance and customer service.

Key Responsibilities:

• Contact clients with overdue accounts and pursue prompt payment through calls, emails, and official notices
• Negotiate payment plans and settlements within the company’s policy framework
• Maintain accurate records of collection activities and communications
• Investigate and resolve any disputes or discrepancies related to outstanding balances
• Collaborate with internal departments to reconcile accounts
• Prepare regular reports on collections status and progress
• Recommend accounts for further legal action where necessary
• Ensure compliance with all relevant credit and debt recovery regulations and internal policies

Qualifications and Experience:

• A Diploma in a Business related course, Finance, or a related field
• 1–2 years of experience in debt collection, credit control, or financial services
• Strong communication, negotiation, and interpersonal skills
• Proficiency in Microsoft Office and familiarity with debt management systems
• Ability to remain calm and professional under pressure
• High level of integrity and attention to detail