Debt Collection Officers – Machackos

The Credit Recovery Officer (Debt Collection Agents) will play a key role in managing and recovering outstanding debts in line with the company's credit policies. They will be responsible for closely monitoring credit facilities, ensuring timely follow-ups, negotiating repayment plans, and implementing effective debt recovery strategies while maintaining positive customer relationships.

Key Responsibilities

• Monitor and manage delinquent accounts daily to minimize default rates and financial losses.
• Develop and improve delinquency procedures and processes to enhance recovery efficiency.
• Ensure compliance with legal and financial regulations in all debt collection activities.
• Conduct customer follow-ups via phone calls, emails, letters, and field visits when necessary.
• Proactively negotiate and implement appropriate debt recovery strategies.
• Prepare and recommend restructuring proposals for approval where required.
• Review and track repayment arrangements to ensure commitments are met.
• Prepare and submit regular reports on debt recovery performance and outstanding accounts.
• Escalate and refer cases for legal action when necessary and follow up on the progress.
• Maintain accurate and up-to-date records of customer accounts and interactions.
• Perform any other related duties as assigned by the supervisor.

Key Deliverables

• Effective debt recovery and credit management.
• Maintaining strong customer relationships while ensuring repayment compliance.
• Meeting assigned collection targets.
• Customer satisfaction and engagement.
• Acting as a company ambassador in all credit recovery efforts.

Required Qualifications & Competencies

• Education: Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
• Experience: Prior experience in credit recovery, debt collection, or credit risk management in a financial institution is an added advantage.
• Skills & Attributes:
  
  • Strong knowledge of credit analytics and portfolio management.
  • Understanding of accounting principles, regulatory compliance, and privacy laws.
  • Excellent communication, negotiation, and interpersonal skills.
  • Strong organizational, time management, and problem-solving abilities.
  • High integrity, reliability, and confidentiality.
  • Proficiency in computer applications and database management.
  • Ability to conduct investigations, field verifications, and financial audits.
  • Ability to work under pressure and meet deadlines.

Preferred Qualifications

• Formal credit training or certification is an added advantage.
• Experience in financial investigations, records review, or audit processes.
• Strong network and ability to trace and recover outstanding debts effectively.