GENERAL MANAGER (MICROFINANCE)

We are seeking an experienced and strategic General Manager to lead the operations, business growth, and overall performance of a growing Microfinance Institution. The successful candidate will provide leadership across branch operations, credit management, portfolio quality, and commercial strategy while driving sustainable growth and operational excellence.

Key Responsibilities

• Develop and implement the organization's strategic and operational plans to achieve business objectives.
• Provide leadership and oversight for branch operations across the country to ensure operational efficiency and service excellence.
• Drive portfolio growth while maintaining high portfolio quality and minimizing credit risk.
• Oversee credit underwriting, collections, recoveries, and risk management frameworks.
• Develop and execute strategies to increase profitability, customer acquisition, and market penetration.
• Monitor financial performance, operational KPIs, and branch productivity, implementing corrective actions where necessary.
• Ensure compliance with regulatory requirements, internal policies, and governance standards.
• Lead, mentor, and develop senior management and branch leadership teams to achieve high performance.
• Foster a culture of accountability, innovation, customer focus, and continuous improvement.
• Build and maintain strong relationships with regulators, partners, investors, and other key stakeholders.
• Support organizational transformation initiatives, including business expansion and strategic change management.

Qualifications and Experience

• Bachelor's degree in Finance, Business Administration, Economics, Banking, or a related field.
• A Master's degree (MBA or equivalent) will be an added advantage.
• Minimum of 8–10 years of progressive experience in microfinance, banking, or credit-focused financial services.
• At least 4 years in a senior regional, branch operations, or executive leadership role.
• Demonstrated expertise in credit risk management, collections, recoveries, and portfolio management.
• Proven experience driving commercial growth and business expansion.
• Strong understanding of financial services regulations and governance.
• Excellent leadership, strategic planning, analytical, and decision-making skills.
• Willingness and ability to travel extensively across the country.

Added Advantage

• Experience leading or supporting the transition of a Microfinance Institution into a Commercial Bank or participating in similar transformation projects.