GENERAL MANAGER (MICROFINANCE)

We are seeking an experienced and dynamic General Manager to lead our microfinance institution through its next phase of growth. The ideal candidate is a hands-on leader who can balance strategic vision with operational excellence, specifically in scaling branch networks, maintaining a high-quality loan portfolio, and driving commercial profitability.

Key Responsibilities

• Strategic Leadership: Develop and execute business strategies to expand the branch network and increase market share across Kenya.

• Operations Management: Oversee daily operations across all branches, ensuring efficiency, compliance, and high service standards.

• Credit Risk & Portfolio Quality: Manage the overall credit risk framework. Ensure robust underwriting standards and lead collections strategies to maintain a healthy Non-Performing Loan (NPL) ratio.

• Commercial Growth: Drive revenue growth through product development, customer acquisition, and cross-selling initiatives.

• Team Management: Lead, mentor, and develop a team of regional and branch managers, fostering a high-performance culture.

• Financial Oversight: Manage the P&L, budgeting, and resource allocation to meet financial targets.

• Regulatory Compliance: Ensure all operations adhere to Central Bank of Kenya (CBK) regulations and microfinance best practices.

Qualifications & Experience

• Education: Bachelor’s Degree in Business, Finance, Economics, or a related field. An MBA is an advantage.

• Experience:

  • Minimum of 8–10 years of progressive experience in Microfinance, Banking, or Credit-focused financial services.

  • At least 4 years in a senior leadership role overseeing regional operations or a large branch network.

• Skills:

  • Proven track record in credit risk management and debt collections.

  • Demonstrated ability to scale operations and drive commercial growth.

  • Strong leadership, negotiation, and stakeholder management skills.

• Advantageous: Experience leading an institution through the transition from a Microfinance to a Commercial Banking entity.