Dispatch Rider/Driver

The Dispatch Rider/Driver is responsible for ensuring orders are delivered safely and on time while providing excellent customer service to clients. The role also supports official errands, delivery documentation, and general office support as required.

KEY RESPONSIBILITY AREAS

• Transport and deliver items to clients and businesses safely and on time.

• Review orders before and after delivery to ensure completeness and customer satisfaction.

• Countercheck deliveries with customers and report any over/under supply.

• Obtain signed delivery documents as proof of delivery.

• Follow assigned routes and delivery schedules to ensure timely turnaround.

• Assist with loading and offloading items from vehicles.

• Maintain and inspect the assigned motorcycle, including fuel, oil, cleanliness and basic servicing.

• Report any incidents, servicing or maintenance requirements promptly.

• Maintain accurate delivery records and comply with company policies.

• Ensure compliance with traffic laws, safety regulations and statutory requirements.

• Undertake other duties as assigned.

QUALIFICATIONS & EXPERIENCE

Education & Professional Qualifications

• High School Certificate.

• Diploma in a Business-related course or equivalent is desirable.

• Valid A1, A2, B, C or C1 driving/riding licence with a clean record.

• Familiarity with delivery apps or GPS tools.

• Experience working with motor vehicles and/or motorcycles.

• Experience in a busy warehouse operation is an advantage.

• Working knowledge of routes within Nairobi and its outskirts.

• Proficiency in ICT systems.

• Strong customer service, communication and organizational skills.

• Reliable, honest, punctual and able to work under pressure.

• English and Swahili language skills.