HR Operations & Service Delivery Manager

Reporting to the Chief Human Resource Officer, the HR Operations & Service Delivery Manager will be responsible for managing the delivery of high-quality HR services and support to staff and key stakeholders. This includes overseeing HR operations, managing employee inquiries, developing and maintaining HR policies and procedures, and coordinating with the HR team to ensure seamless delivery of HR support to the business

An overview of the duties and responsibilities of the role are outlined below:

• Lead the development and implementation of new or revised HR policies and procedures in line with changes in the labour laws and on-going changes to the legal labour requirements based on recent case law.
• Manage the workforce planning processes and reporting and ensure the timely preparation of the annual AutoXpress Staff plan in liaison with the CHRO.
• Ensure accurate and timely processing of HR transactions such as employee data changes, new hires, terminations, and benefits administration.
• Collaborate with other HR colleagues to ensure seamless delivery of HR services especially in the areas of employee contract management, talent acquisition, onboarding and off boarding of employees and employee disciplinary processes.
• Handle employee queries and correct any data that relates to staff employee data adhering to the data privacy laws and regulations.
• Ensure timely implementation of solutions to enhance data accuracy and prompt support to HR Business Partners, HR colleagues and Staff.
• Act as the key Consultant for the HR information system guiding new and existing staff on system functionalities, upgrades and updates.
• Leverage the HR information systems to generate reports and lead the improvement initiatives that optimize HR processes and enhance the employee experience.
• Champion the implementation of the risk management aspects of the HR function and ensure HR Business Partners, Heads of department and Line Managers are knowledgeable in the relevant labour laws and follow HR best practices to safeguard the company from financial or legal risks.
• Work on payroll processing inputs and ensure the timely and accurate processing of payroll.
• Coordinate the HR Audit and make the necessary recommendations on improving the HR functions processes and workflows that boost employee satisfaction and employee performance.
• Develop and deliver HR metrics and reports to measure and monitor the effectiveness of the HR Operations function and identify opportunities for improvement.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Human Resource Management or an Undergraduate degree in a business-related area with professional qualifications in Human Resource Management (CHRP, CIPD, or SHRM).
• A minimum of 4 years experience leading HR operations management, preferably in a large organization.
• Strong knowledge of Kenyan Employment law and best practice HR policies and procedures.
• Payroll processing and management is essential for this role.
• Experience leading through change management and working effectively with stakeholders.
• Must be a Kenyan Citizen or permanent resident.

SKILLS AND REQUIREMENTS

• Good capability and experience in workforce planning and monitoring of staff movement and deployment.
• Strong analytical, problem solving, reporting and/or accounting skills with the ability to use data to drive decision making.
• Proficiency in the use of industry standard HR information systems.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.
• Experience in leveraging technology to improve, monitor and ensure the effectiveness and impact of HR operational processes and procedures.
• Strong risk management and compliance capabilities with a good understanding of risk management processes and maintenance of business continuity plans.