Hardware Manager/Supervisor

Our Client is seeking an experienced and dynamic Hardware Manager/Supervisor to oversee and manage Their hardware operations. The ideal candidate will have a strong understanding of hardware products, networks, and systems, along with proven leadership skills to supervise teams and ensure efficient operations. This role requires a hands-on approach to managing hardware setups, troubleshooting issues, and ensuring optimal performance of all hardware systems.

Key Responsibilities:

1. Hardware Management:

   • Oversee the installation, configuration, and maintenance of hardware systems, including servers, computers, networking devices, and peripherals.

   • Ensure the proper functioning of all hardware equipment and troubleshoot any technical issues promptly.

2. Team Supervision:

   • Lead and supervise a team of technicians and support staff, ensuring efficient workflow and high-quality service delivery.

   • Provide training and guidance to team members to enhance their technical skills and performance.

3. Inventory and Procurement:

   • Manage hardware inventory, including tracking stock levels, ordering supplies, and maintaining accurate records.

   • Evaluate and recommend hardware products and solutions to meet organizational needs.

4. Network Management:

   • Monitor and maintain network infrastructure, ensuring seamless connectivity and performance.

   • Implement network security measures to protect hardware systems from potential threats.

5. Customer Support:

   • Address customer inquiries and resolve hardware-related issues in a timely and professional manner.

   • Ensure high levels of customer satisfaction through effective communication and problem-solving.

6. Reporting and Documentation:

   • Prepare regular reports on hardware performance, maintenance activities, and team productivity.

   • Maintain detailed documentation of hardware setups, configurations, and troubleshooting procedures.

Qualifications and Requirements:

• Must be an Indian Male.
• Minimum of 3 years of experience in a supervisory or managerial role in a hardware setup.
• Strong understanding of hardware products, systems, and networks.
• Experience working in Kenya or neighboring countries is highly preferred.
• Excellent leadership, communication, and problem-solving skills.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Proficiency in hardware troubleshooting and maintenance.
• Knowledge of network infrastructure and security protocols.