Senior HR Officer

We are seeking an experienced and detail-oriented Senior Human Resources & Administrative Officer to manage our company’s administration, recruiting, payroll & benefits administration and create a positive working environment. The right candidate will be methodical, creative, highly organized, efficient and process focused, detail oriented, collaborative, agile and have strong negotiation skills and impeccable integrity.

Role and Responsibilities

HR Administration

• Facilitate travel of any visiting team members, investors or staff requiring travel.
• Organize office events such as workshops, retreats, trainings and meetings.
• Prepare employee on boarding packets.
• Train and instruct the office assistant on what needs to be done to always keep the office clean.
• Coordinate with the IT contractor to support employees with IT related issues.
• Oversee employee data management, ensuring we use the data to make educated decisions about our people strategy.
• Process payroll accurately and timeously.
• Ensure the payroll system data remains accurate and that confidentiality is always maintained.
• Ensure timely employee registration with NSSF, NHIF, KRA.
• Coordinate all tasks relating to the safety and comfort of the physical office space, including cleaning, maintenance and renovation.

Recruitment & Onboarding

• Identify talent gaps in the organization and find the right people to fill the roles. This includes job analysis, sourcing, screening and selection of the right candidates.
• Manage recruitment, selection and on boarding of new team members which includes working with the team leads to develop job descriptions and post them on various channels.
• Assess improvement areas in recruitment and onboarding process, offer recommendations to management, develop policies and implement new tactics to ensure brings on board mission aligned team members.

Life Cycle Management

• Facilitate new staff member on boarding.
• Act as the first point of contact for staff queries and concerns.
• Work with department heads to monitor and appropriately respond to new joiners’ performance during the probationary period.
• Support managers to craft performance improvement initiatives for poorly performing employees.
• Collaborating with the various managers, identify high performers and devise ways of keeping them engaged.
• Mediate and resolve grievances arising from performance management initiatives.
• Collaborate with the leadership to identify and address training and development needs.
• Develop departmental competency and skills framework to guide career mapping and progression.
• Ensure all HR SOPs are followed during termination process. • Develop an offboarding checklist and timeline to ensure employees are cleared respectfully and all final dues paid.

Benefits Administration

• Administer employee medical benefits, develop monthly report of medical expenses and submit reimbursements to Finance team in a timely manner.
• Establish and maintain relationships with top tier medical health providers to provide high quality healthcare to employees and their dependents.
• Administer employee loans (motorcycle and associated insurance) and communicate when loans are available to the sales team.
• Conduct monthly fuel top ups requests from the sales and administration team.

Employee Safety

• Collaborating with the ESG officer, implement health and safety policies at the workplace.
• Develop timely reports when incidents happen.
• Handle any employee grievances across board.

Qualifications and Skills

• Bachelor’s degree in human resources management, Business Administration or related field (preferred).
• Member of the Institute of Human Resource Management Kenya.
• 5 years of experience in a HR generalist role.

Desired Candidate Profile

• Familiarity with HR technology platforms and a comfort level learning new systems.
• Strong communication, negotiation, and analytical skills.
• Ability to interpret HR data to inform strategic decision making.
• Proven ability to prioritize tasks, manage multiple deadlines and work effectively in a fast-paced environment.
• Ability to identify HR challenges with a proactive & resourceful approach • Results-driven, with a focus on metrics and performance management.
• The ability to work with cross-cultural and cross-functional teams, adapting to an ever- changing environment.