Product Support Executive

Step into an exciting role as a Product Support Executive, where your passion for sports and problem-solving will drive success in managing profiles, handling data, supporting customers, and ensuring smooth operations. You will play a vital role in maintaining the performance and quality of our products while delivering exceptional support and insights in a dynamic and fast-paced environment.

Key Responsibilities

1. Adventure Activities:

   • Assist in the planning and execution of adventure-related activities or events linked to the product.
   • Ensure a seamless customer experience by providing necessary operational and logistical support.

2. Profile Management:

   • Manage and update user profiles within the product system to ensure accuracy and relevance.
   • Resolve any issues related to user accounts efficiently.

3. Data Management & Reporting:

   • Maintain accurate records of product usage, user data, and operational metrics.
   • Generate regular reports to provide insights and updates to management.

4. Customer Support:

   • Serve as a point of contact for customers, addressing inquiries and resolving issues related to the product.
   • Provide guidance and training to customers on product usage and features.

5. Operational Support:

   • Collaborate with cross-functional teams to ensure smooth product operations and resolve technical or logistical issues.
   • Identify areas of improvement in product workflows and recommend enhancements.

6. Resulting:

   • Track and measure the outcomes of product initiatives and customer interactions.
   • Provide feedback to improve product performance and customer satisfaction.

Qualifications and Requirements

• Education:

  • Bachelor’s Degree or Diploma in any field.
  • Fresh graduates are welcome to apply!

• Skills and Competencies:

  • Creative problem-solving skills with the ability to think critically and adapt quickly.
  • Strong organizational skills and the ability to meet tight deadlines.
  • Excellent communication skills for customer interaction and team collaboration.
  • Comprehensive knowledge of and passion for sports is essential.

• Technical Proficiency:

  • Familiarity with data management and reporting tools is a plus.
  • Basic knowledge of Microsoft Office Suite or equivalent software.

Key Competencies

• Detail-oriented and results-driven mindset.
• Ability to manage multiple tasks and prioritize effectively.
• Strong interpersonal skills with a customer-focused attitude.
• Proactive and resourceful approach to problem-solving.

What We Offer

• Competitive compensation and benefits package.
• Opportunities for professional growth and skill development.
• A dynamic and collaborative work environment.
• Training to excel in product support and operational excellence.