Customer Experience & Online Sales Executive

We are seeking a customer-focused and results-driven Customer Experience & Online Sales Executive to manage customer enquiries across multiple digital and communication channels while driving online sales. The successful candidate will deliver exceptional customer service, convert enquiries into sales, process orders accurately, and coordinate with the fulfilment team to ensure a seamless customer experience.

Key Responsibilities

• Respond promptly and professionally to customer enquiries received via WhatsApp, website, Facebook, Instagram, TikTok, phone calls, and other communication channels.
• Convert customer enquiries into confirmed sales by providing accurate product information and recommendations.
• Prepare invoices, confirm customer payments, and maintain accurate sales records.
• Record sales transactions in the Point of Sale (POS) system.
• Process and document confirmed customer orders for dispatch and fulfilment.
• Coordinate with the fulfilment team to ensure timely and accurate order processing.
• Keep customers informed of their order status and delivery progress.
• Resolve customer concerns and escalate issues where necessary to ensure customer satisfaction.
• Maintain accurate customer records and contribute to continuous improvement of the customer experience.
• Support the achievement of sales targets and customer satisfaction goals.

Qualifications & Experience

• Diploma or Bachelor's degree in Business Administration, Marketing, Sales, Customer Service, or a related field.
• Experience in customer service, online sales, e-commerce, or retail sales is an added advantage.
• Experience using Point of Sale (POS) systems and other digital sales tools is desirable.
• Proficiency in Microsoft Office and basic computer applications.

Key Skills

• Excellent verbal and written communication skills.
• Strong customer service and relationship management skills.
• Sales and negotiation abilities with a customer-focused approach.
• High attention to detail and accuracy.
• Strong organizational and time management skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Problem-solving and conflict resolution skills.
• Proficiency in computer applications and digital communication platforms.
• Positive attitude, teamwork, and a commitment to delivering exceptional customer experiences.