Franchise Officer

This role will be responsible for the supervision, training, communication and providing support to the franchisees on a day-to-day basis, including actual field visits.

Key Responsibilities:

Principal Accountabilities/Key result areas:

• Meet sales and margin target for each franchise shop.

• Manage at least 30 franchise shops.

• Ensure each franchise shop is compliant to Mwingi policies and procedures

• Ensure the franchisee is conducting spot checks every day.

• Ensure the franchisee is sending cash for the previous day sales in full, every day.

• Follow up with finance department to ensure all cash is banked and reconciled per franchise shop

• Support the franchisee in sales management and training.

• Support the franchisee in product display, merchandising and promotions.

• Support in continuous price and product mix review per franchise shop.

• In liaison with the franchisee, seek feedback on areas of improvement on a continuous basis.

• Find the root cause and escalate any non-compliant franchisees to franchise officer.

• Act as first point of contact to franchisee, have an open-door communication policy, ensure all franchisees are well motivated and their grievances handled on a fairly and timely manner through the HR Department.

• Perform field visits as needed.

• MUST have worked in an FMCG company.

• Any other duty as assigned by your supervisor.

Communications and Working Relationships:

Internal

• All departmental heads

• Franchisees

External

• Local authorities

• Local communities

• Customers

Competence for this role - Knowledge; Skills and Experience required for this Role

• Must have a Degree in business related studies preferably in sales.

• Must have at least three years' experience in sales and shop management background.

• Excellent time management skills

• Good report writing skills.

• Computer literate.

• Entrepreneurial skills

• Good communication skills and fluency in English and Swahili

• Proper financial management skills.

• Good shop layout skills.

• Proper negotiation skills.

• Be willing to work for a startup, ability to run a business on lean costs.

• Open to interact with the base of the pyramid (BOP) communities in the last mile rural areas.

• High integrity.