Relationship Officer- Mombasa

M Oriental Bank is looking for experienced professionals to join their Mombasa Branch

Key Responsibilities

• Oversee the daily operations of the branch to ensure efficiency and excellent customer service.
• Develop and implement strategies to achieve branch business goals and revenue targets. Lead, supervise, and motivate branch staff to enhance performance and productivity.
• Monitor branch sales performance and identify opportunities for business growth. Build and maintain strong relationships with clients and key stakeholders.
• Ensure compliance with company policies, industry regulations, and operational procedures.
• Manage branch budgets, expenses, and resource allocation effectively. Review branch performance reports and implement corrective actions where necessary.
• Resolve customer complaints and ensure high levels of customer satisfaction. Support business development initiatives to increase market share and profitability.
• Conduct staff training, coaching, and performance evaluations. Monitor risk management practices and ensure adherence to internal controls.
• Coordinate marketing and promotional activities within the branch.

This is your opportunity to make a meaningful impact while growing your career with a trusted Kenyan financial partner committed to innovation, excellence, and lasting relationships.