Sales Coordinator

To coordinate sales operations, manage customer orders, documentation, communication between the sales team and internal departments, and ensure timely delivery and customer satisfaction.

Key Duties & Responsibilities

• Receive and respond to customer inquiries through phone, email, and WhatsApp, ensuring timely and professional communication.
• Process customer orders accurately and promptly in the ERP system.
• Prepare quotations, delivery schedules, and follow up for approvals where required.
• Coordinate closely with stores, dispatch and finance teams to ensure smooth order fulfillment.
• Maintain and update sales records, customer databases, and CRM entries with accuracy and completeness.
• Follow up on customer orders, pending payments, delivery status, and any discrepancies.
• Manage customer service queries, resolve issues, and escalate complex cases to supervisors or managers.
• Compile daily, weekly, and monthly sales performance reports and submit them to management.
• Support the sales team with documentation, meeting preparation, and distribution of marketing materials.
• Track stock availability for fast-moving products and communicate stock levels to sales and procurement teams.
• Monitor and reconcile customer account statements in collaboration with the finance team.
• Assist in preparing tenders, bid documents, and contract paperwork when required.
• Record and track customer complaints, initiate corrective action processes, and follow up until resolution.
• Maintain an organized digital and physical filing system for all sales documentation.
• Conduct periodic customer satisfaction checks and provide feedback for service improvement.
• Assist in organizing customer visits, product demonstrations, exhibitions, and marketing events.
• Identify recurring customer issues and provide recommendations to improve processes and customer experience.

Qualifications & Skills

• Degree in Business, Marketing, Chemistry, or related field
• 3-5 years experience in sales admin/customer service preferred
• Strong communication and organizational skills
• Proficient in MS Office and sales software/ERP (added advantage)