Sales Representative – Nairobi

Our client, a leading company in the FMCG sector, is urgently seeking to hire a proactive and persuasive Sales Representative to support their retail outlet operations. The successful candidate will be responsible for engaging walk-in customers, promoting the company’s products, and ensuring that sales targets are consistently met.

Key Responsibilities

• Attend to walk-in clients at the outlet and promote products effectively.
• Provide detailed product information to customers to influence purchase decisions.
• Demonstrate excellent product knowledge to build customer trust and confidence.
• Upsell and cross-sell products to increase basket size.
• Maintain high standards of customer service at all times.
• Meet and exceed daily, weekly, and monthly sales targets.
• Handle customer queries, complaints, and provide solutions promptly.
• Keep records of sales, track inventory, and ensure product displays are attractive and well-stocked.

Requirements

• Proven experience in sales and customer service, preferably in FMCG or a related industry.
• Excellent communication and interpersonal skills.
• Confident, persuasive, and able to engage customers easily.
• Strong understanding of sales techniques and customer behavior.
• Target-driven with a passion for achieving results.
• Basic computer skills and ability to learn point-of-sale (POS) systems.
• Fluency in English; knowledge of other languages is an added advantage.