Telesales Executive – Laundry Services

As a Telesales Executive – Laundry Services, you will play a vital role in ensuring client conversion and cross-selling over a call and over the counter. Your KPI’s will be maintaining a contracted minimum daily customer conversion, retention, achieving set daily, weekly and monthly sales, and delivering the company’s set customer service quality levels. You will be the face of our company, providing exceptional service to our clients and handling inquiries, orders, and concerns with professionalism and efficiency.

Key Responsibilities:

• Engage a set number of customers per day – a minimum of Convert and serve a minimum of 25 per day.
• Cross-selling laundry services, while ensuring daily minimum orders and customers are served per day.
• Receiving, tagging, order booking, and invoicing
• Processing orders and transactions, whether by phone, email, social media or in-person
• Running day-to-day branch operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Maintaining at least 80% customer retention through telecalls, and sustaining an excellent customer point of contact service delivery.
• Payment reconciliations, and stock maintenance, achieving allowed minimum stock holding
• Resolving issues and customer complains in liaison with other departments
• Collecting customer feedback and tracking customer service metrics
• Participates in departmental meetings.

Qualifications

• At least a Diploma in Front Operations, Sales and Marketing, Laundry or Housekeeping with at least 2 years experience in the service industry preferably in tele sales.
• Experience in sales & customer service
• Excellent communication and interpersonal skills
• Strong attention to detail and accuracy in order processing
• Ability to multitask and work efficiently in a fast-paced environment.
• Basic computer skills and familiarity with point-of-sale system
• Knowledge of garment care and dry-cleaning processes
• Certificate of Good conduct

What We Offer:

• Competitive salary and performance-based
• Opportunities for career advancement and professional development
• A dynamic and collaborative work environment

How to Apply: send application with the reference TELESALES and CV to recruitment@cleanfaxlaundry.com , indicating your referees, current role, current salary and your expected remuneration on or before close of business on 18th July, 2025. Please note an employee suitability back ground check shall be done upon successful shortlisting.