Executive Housekeeper

The Boma Hotel Nairobi is a luxurious 5-star establishment known for exceptional service, sustainable practices, and providing memorable guest experiences. As part of our dedication to excellence, we are looking for a dynamic, detail-oriented, and experienced Executive Housekeeper to lead our housekeeping operations.

Key Responsibilities:

• Oversee the daily operations of the housekeeping department, ensuring cleanliness, orderliness, and overall upkeep of guest rooms, public areas, back of house, and laundry.

• Maintain high standards of cleanliness and presentation in all areas of the hotel.

• Lead, train, supervise, and motivate the housekeeping team to ensure service excellence.

• Develop and implement effective housekeeping policies, procedures, and schedules.

• Conduct regular inspections to identify cleaning needs and ensure adherence to standards.

• Manage departmental budgets, control expenses, and ensure optimal use of supplies and equipment.

• Coordinate with maintenance and front office teams to ensure timely room readiness and maintenance resolution.

• Monitor inventory levels and ensure timely procurement of cleaning supplies and linen.

• Handle guest requests, feedback, and complaints professionally and promptly.

• Uphold and promote health, safety, and hygiene standards throughout the hotel.

• Maintain accurate records related to staffing, room occupancy, laundry usage, and performance evaluations.

Requirements:

• Diploma or Degree in Hospitality Management, Housekeeping, or related field.

• Minimum 3–5 years of experience in housekeeping management, preferably in a 4 or 5-star hotel.

• Strong leadership and team management skills.

• Excellent planning, organization, and time management abilities.

• Exceptional attention to detail and commitment to quality.

• Proficiency in housekeeping software and Microsoft Office.

• Ability to work under pressure and handle multiple tasks.

• Excellent communication and interpersonal skills.

• Knowledge of environmental sustainability practices in housekeeping is an added advantage.

What We Offer:

• Competitive salary and benefits package

• A collaborative and high-performing team environment

• Opportunities for growth and professional development

• A chance to contribute to one of Kenya’s most responsible and sustainable hotel brands