Hotel Manager

Job Summary

We are seeking a competent and experienced Hotel Manager to oversee the daily operations of our hotel. The ideal candidate will be responsible for ensuring high standards of service delivery, maintaining operational efficiency, and enhancing overall guest satisfaction.

Key Responsibilities

• Oversee day-to-day hotel operations and ensure smooth running of all departments
• Supervise, guide, and evaluate staff performance to maintain high service standards
• Coordinate housekeeping activities to ensure cleanliness and hygiene standards are consistently met
• Ensure exceptional guest experiences by addressing and resolving complaints promptly and professionally
• Monitor bookings, reservations, and occupancy levels to optimize revenue and operational efficiency
• Prepare and review operational reports and performance metrics
• Maintain and enforce service quality standards across all departments
• Ensure effective communication and coordination between departments
• Implement and monitor hotel policies, procedures, and standards
• Perform any other duties as assigned by the Director

Qualifications & Requirements

• Minimum of 3 years’ experience in the hospitality industry, preferably in a supervisory or managerial role
• Diploma or Degree in Hospitality Management, Business Administration, or a related field is an added advantage
• Strong leadership and team management skills
• Excellent customer service and problem-solving abilities
• Good organizational and multitasking skills
• Strong communication and interpersonal skills
• Proficiency in hotel management systems and basic computer applications

Key Competencies

• Leadership and decision-making
• Attention to detail
• Customer-focused mindset
• Time management and organization
• Conflict resolution