Waiters at Victoria Comfort Inn – Kisumu

To provide professional, friendly, and efficient food and beverage service to hotel guests in accordance with Victoria Comfort Inn standards, ensuring exceptionally high levels of guest satisfaction and repeat business.

KEY DUTIES & RESPONSIBILITIES

• Welcome and seat guests in a courteous manner.

• Present menus, explain daily specials, and answer menu questions.

• Take accurate orders and relay them promptly to kitchen/bar.

• Serve food and drinks following established service standards.

• Check on guest satisfaction and respond politely to requests.

• Handle complaints professionally and escalate issues when needed.

• Prepare tables before service (setting, condiments, cleanliness).

• Maintain clean and organized restaurant and service areas.

• Operate POS systems for order entry, billing, and payment.

• Assist in setting up buffets, banquets, and room service.

• Follow opening and closing procedures for F&B outlet.

• Strictly comply with hygiene, food safety, and health standards.

REQUIRED QUALIFICATIONS & SKILLS

• Diploma/Certificate in Hospitality or Food & Beverage Service.

• Minimum 2 years of experience in hotel/restaurant service.

• Solid knowledge of F&B service standards & methodologies.

• Excellent communication, patient, and interpersonal skills.

• Basic math skills for accurate billing and cash handling.

• Honest, reliable, well-groomed, able to work under pressure.

• Ability to work flexible shifts (nights, weekends, holidays).

KEY PERFORMANCE INDICATORS (KPIs)

• High guest satisfaction scores & positive guest feedback.

• Speed, efficiency, and accuracy in F&B order & billing service.

• Full compliance with hygiene, grooming, and hotel standards.