Branch Supervisor – Mombasa

Shining Hope for Communities (SHOFCO) is an internationally recognized grassroots organization that unlocks the potential of urban slum dwellers to lead hopeful and fulfilling lives. SHOFCO disrupts survival mode by providing critical services including health care, clean water, education, and economic empowerment; and linking these efforts to a community-led advocacy platform. SHOFCO currently impacts over 2.4 million people across 17 urban slums in Kenya and is the largest employer in Kibera. SHOFCO is a trusted name and service provider in Kibera with a 10-year track record. For more information, please visit www.shofco.org / www.shofcosacco.com

Job Overview

Reporting to the Head of Operations, the individual will be in the administration and supervision of day to day Branch activities and growth of the Sacco business through the branch.

Location – Kakamega
Division – Operations Function
Reports to – Head of Operations
Travel Required – When advised or necessary

Work Pattern/Hours – As per the Sacco’s HR Policy. Full time

Terms – 2-year contract, renewable on performance

Key Roles and Responsibilities:

Business Development

• Mapping and scoping the business opportunity within the Sacco environs, including profiling the business activities within the locality of the Sacco to identify potential business opportunities
• Packaging the right customer proposition in liaison with marketing & business development manager and other segment Heads
• Building understanding of the dynamics of the business community in the locality of the sacco as well as effective networks for business mobilization
• Compilation of a pipeline call list of potential customers to join the Sacco
• Customer calls to set up meetings with the potential customers with a view to establishing new sales opportunities for holistic solutions to the customers
• Ensure timely loan appraisals within set time limits and communicating feedback to members within acceptable timelines.
• Ensure timely and effective loan approval process within set limits, by presenting appraised loans for approval and approving the same in the system.
• Ensure timely and accurate disbursement of approved loans
• Ensure all loans forms processed, rejected, and deferred are kept safely and in member files
• In Liaison with the Credit team in the HQ, monitor all collaterals used as for loans and ensure they are adequate and well updated.
• Ensure effective communication and advise to members on loan matters/queries.

Operations

• Manage operational activities at the branch including resourcefulness of the staff
• Reconciliations of all branch accounts.
• Produce reports of monthly branch operations
• Ensure Processing of internal and external standing orders are properly done
• Through the FOSA Manager, make cash requisition from the bank as per demands and previous trends
• Verify the accuracy of the treasury cash movement throughout the Sacco
• Ensuring proper daily updating of the treasury register
• Ensure proper Handling of members’ enquiries and issues at the branch
• Champion loan recovery activities to ensure the branch meets its loan recoveries objectives in liaison with the Sacco Recoveries officer

Qualifications

• Bachelor’s degree in a business-related course.(Banking/Commerce/Finance/Accounting, etc)
• Membership in a professional body is desirable.
• A minimum of 5 years of working experience in a financial institution (3 years must be at supervisory or management level).
• Sound knowledge of Banking and Sacco laws and regulations.
• Essential Skills and Key Attributes
• A person of integrity, a team player with effective communication skills.
• Strategic thinker with good commercial judgment and the ability to identify economic opportunities in changing environments and capitalize on them.
• Sound judgment and decision-making ability on lending across all sectors.
• Conversant with current trends in consumer banking with a strong commercial orientation.
• Customer-focused – striking a solid balance between external and internal customer orientation.
• Excellent leadership, interpersonal, and team management skills.

Functional Skills:

• Checking things
• Adopting practical approaches
• Meeting timescales
• Managing tasks
• Attention to details

Behavioural Competencies/Attributes:

• Upholding standards
• Interacting with people
• Team working
• Practice integrity and objectivity
• Inviting feedback